ICT Service Desk

Reference Number:53812:ICT Service Desk

Employment Type:On Going Full Time (FT)

Location:Northern Health (All Campuses)

About Northern Health

As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none.

Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state. With a booming, culturally rich and diverse community, and less than an hour’s drive from the CBD (still within the bounds of Myki and ride-sharing), Melbourne’s North is fast becoming the place to be.

Northern Health are seeking applications from motivated and suitably experienced ICT Service Desk Technician, to join the Information Technology team.

Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne’s rapidly growing outer north.

Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn and Mernda Community Hospitals Centres and Kilmore District Hospital. In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park, Mernda and Coburg.

About the Role

We are looking for a customer-focused, Level 1, service desk technician to provide fast response and friendly ICT technical assistance for Northern Health staff.

You should have very good knowledge of information technology and be able to communicate effectively to understand the problem and explain its solution.

You must be customer-oriented and have the patience to deal with challenging customers as this role requires assisting pressured front-line health service staff to perform their patient care duties.

This role will require you to serve as the first point of contact for staff seeking ICT assistance via the telephone, self-service or directly in person.

You will be required to answer ServiceHUB calls within a defined SLA, record and resolve issues or escalate to Level 2 as required.

You will also be required to provide first and second-level support for ICT requests, incidents and major outages, install new services, perform system administration tasks, work on small projects and liaise with internal customers to determine their needs and ensure these needs are being met.

The IT Service Desk role is based at the Northern Health campus at Epping but may require travel and placements at other campuses as part of a roster or as requested.

Participate in after-hours On-call as per the On-call roster, 6 PM to 7 AM.

To be successful in this role you will have:

• Excellent customer focus and keen attention to detail over the phone and in person.
• Understanding of Active Directory and Exchange administration, computer hardware, Microsoft operating systems and Microsoft Office applications,
• Experience in providing support related to Azure and O365 Environment.
• Excellent communication skills (including the ability to explain technical concepts to nontechnical users), ability to deal effectively and develop personal credibility with senior management, clinicians, and other IT customers,
• Ability to work as part of a team and when required autonomously,
• Ability to empathise with the customer
• Good personal organisation, time management skills and motivation to continually improve.
• Sound problem-solving skills,
• Valid Victorian Motor Car Driver's Licence,
• Australian Citizen/Permanent Resident

Next Steps . . .

If this opportunity sounds like the next step in your career, then we would love to hear from you. Please click on the 'Apply' button and follow the prompts.

For further details, please refer to thePosition Description.

Applications close Sunday 28 June 2026

Shortlisting will commence immediately for this vacancy. If an appropriate candidate is sourced, the advertising may close early, thus we advise you to apply right away.

Why work at the Northern Health?

NH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award-winning Health and wellbeing program and financial benefits.

• Health and Wellbeing programs, including our new ‘Thrive’ program
• Flexibility in the workplace and extra leave options and support
• An inclusive and culturally safe space
• Access to salary packaging & EAP
• Comprehensive Library services for learning, research, clinical decision-making, leisure and wellbeing (onsite and online)

Work with us! Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.