Concierge & Workspace Coordinator

Hickory

Established in 2018, FLEX has evolved from a premium coworking space into a full building ecosystem that connects people, places and ideas. Our flagship site in Southbank blends hospitality, lifestyle and workplace design to create an environment where businesses and individuals can thrive. As we enter a major growth phase, expanding into NSW and beyond, FLEX continues to build on the strength of the Hickory Group, a fourth-generation Australian property company known for innovation, diversity and industry-leading expertise since 1991.

POSITION OVERVIEW

The Concierge and Workspace Coordinator plays a key role in the day-to-day operation of our coworking community, conference and event spaces. You’ll ensure members, guests and visitors receive an outstanding experience while supporting the smooth running of building operations. You’ll be responsible for coordinating meeting and event spaces, managing member services, supporting billing and reporting processes, assisting with marketing initiatives, and helping foster a connected and engaged community.

WHAT HICKORY CAN OFFER

H-Perks Employee Rewards: Access exclusive discounts, cashback and everyday savings through our internal benefits platform.
Novated Leases: Take advantage of novated leasing options to maximise your salary and enjoy tax savings on vehicle expenses.
Premium End-of-Trip Facilities: Benefit from premium end-of-trip amenities such as lockers, secure bike storage, and top-notch shower and change facilities.
Modern Office Environment: Immerse yourself in a unique working environment within a state-of-the-art office building.
Our location in Alexandria offers easy access to public transport and is surrounded by vibrant cafés, eateries, and lifestyle amenities. Enjoy being close to The Grounds of Alexandria, local markets, and just minutes from Sydney’s CBD.
Family-Friendly Policies: Receive paid parental leave to support your family needs.
Employee Wellbeing: Access our Employee Assistance Program (EAP) for valuable support and resources.

RESPONSIBILITIES

Deliver an exceptional experience for members, guests and visitors, acting as the welcoming face of Hickory Flex.
Build strong relationships with members and foster a vibrant, connected coworking community.
Coordinate member onboarding, move-ins and move-outs to ensure a seamless experience.
Manage meeting room, conference and event bookings from enquiry through to delivery.
Coordinate the setup and execution of events, including catering, vendors and on-site support.
Ensure the coworking space is maintained to the highest standards of presentation, cleanliness and hospitality.
Oversee day-to-day operational matters, including maintenance requests and member access requirements.
Conduct regular walkthroughs to proactively identify and resolve issues.
Support tours for prospective members and assist with membership enquiries and lead management.
Assist with member billing, invoicing and debt collection activities.
Prepare and maintain operational reports, expense tracking and accurate records.
Support marketing initiatives through social media, community engagement and promotion of the Flex brand.
Collaborate with internal teams and external stakeholders to deliver a seamless member and client experience.
Assist with building administration, including visitor and contractor management and emergency procedures.
Identify opportunities to improve processes, enhance the member experience and contribute to the ongoing success of the Flex community.

TO BE SUCCESSFUL IN THE ROLE

Previous experience in coworking, hospitality, events, customer service, property, workplace experience or community management.
Experience in developing relationships with key stakeholders including suppliers, contractors, consultants and tenants
Exceptional communication and relationship-building skills.
Strong organisational skills and the ability to manage multiple priorities simultaneously.
High attention to detail and a commitment to quality.
Confidence working across administration, technology platforms and reporting.
Experience coordinating events or functions would be highly regarded.
A genuine passion for creating welcoming and engaging environments.
Basic Experience in content creation and graphic design in platforms such as Canva, Adobe InDesignand Adobe illustrator will be beneficial
Financial acumen and business operations experience will be viewed favourably
Experience managing social media accounts, survey monkey, Office RND, campaign monitor and mailchimp will be advantageous

If this sounds like your next opportunity, we would love to hear from you as soon as possible! Submit your CV today. Due to the volume of applications, only successful applicants will be contacted – thank you for your understanding.