User Experience Specialist

Northern Territory Government

Job Title User Experience Specialist

Classification Band 3 Administrative Corporate Services Position No. 46287

Job Type Full time Duration Fixed to 24/03/2028

Business Unit Customer and Strategy Location Darwin

Reports to Senior Service Designer Reports to P/No. 24091

Power and Water values diversity. Power and Water encourages people from all diversity groups to apply

Inclusion and for vacancies and accommodates people with disability by making reasonable workplace adjustments. If

diversity and you require an adjustment for the recruitment process or job, please discuss this with the contact officer.

Special Measures For more information about applying for this position and the merit process, click here

recruitment plans Aboriginal applicants will be granted priority consideration for this vacancy. For more information on

Special Measures plan, click here

Information for Applications must include a one-page summary about you, a detailed resume and copies of all relevant

Applicants tertiary qualifications listed in your application. For further information for applicants and example applications: click here

Information about If you accept this position, a detailed summary of your merit (including work history, experience,

Selected qualifications, skills, information from referees, etc.) will be provided to other applicants, to ensure

Applicant’s Merit transparency and better understanding of the reasons for decision. For further information: click here

PRIMARY OBJECTIVE

This User Experience (UX) role is focused on enhancing the overall customer experience by designing, delivering, and maintaining

consistent, user-friendly experiences across Power and Water digital channels. The role involves leveraging customer research and

data to uncover actionable insights, contributing to strategic planning and definition, including the development of personas and

journey maps, and driving continuous improvement across digital platforms, processes, and user engagement aligned with Power and

Water brand, strategies, and customer expectations.

KEY RESPONSIBILITIES

The “WHAT” to be delivered

• Develop and maintain User Experience (UX) and User Interface (UI) design reference materials, including style guides, design

principles, and templates, to ensure consistency across digital platforms and alignment with Power and Water’s evolving brand

identity and customer experience (CX) strategy.

• Utilise customer research, data analysis, web analytics, and other digital experience insights to uncover actionable information

that can inform strategic planning and digital experience optimisations.

• Create and validate foundational design outputs, including personas, journey maps, and the documentation of user pain points,

to support Customer Experience (CX) initiatives.

• Lead and provide guidance on implementing advanced UX research methodologies and testing activities to effectively analyse and

predict user behaviour and enhance digital experiences.

• Ensure UX and UI designs comply with WCAG accessibility guidelines and inclusive design principles, maintaining design integrity

and quality across digital platforms.

• Stay aware of emerging trends and shifts in user behaviour and preferences, providing these insights to support innovation and

continuous improvement in digital experiences.

• Support the delivery of cost-effective digital solutions that improve customer outcomes and deliver measurable enhancements in

user experience

• Define solution parameters and design requirements by integrating UX, business and compliance considerations, providing a

foundation for detailed design and delivery of digital interactions.

• Produce and validate UX and UI design outputs, including wireframes, prototypes, and interface designs, ensuring alignment with

reference materials such as style guides, design principles, and brand standards.

• Collaborate with cross-functional teams, internal and external stakeholders through workshops, meetings, and presentations to

gather feedback, foster transparency, and ensure alignment between business and technical requirements.

• Collaborate with Information, Communication Technology teams and vendors to ensure the seamless integration and functionality

of digital systems and platforms, including testing planning and execution.

LAST UPDATED: May 2026 EMPLOYEE SIGNATURE: __________________________ DATE: ____________

Job Description Northern Territory Government

COMPETENCY PROFILE

“HOW” to do it (Manager of Team profile - refer to Power and Water’s Behavioural Competency Guide)

Builds effective teams Building strong-identity teams that apply their diverse skills and perspectives to

achieve common goals.

Courage Stepping up to address difficult issues, saying what needs to be said

Cultivates innovation Creating new and better ways for the organisation to be successful.

Customer focus Building strong customer relationships and delivering customer-centric solutions

Directs work Providing direction, delegating, and removing obstacles to get work done.

Interpersonal acumen Relating openly and comfortably with diverse groups of people

Plans and aligns Planning and prioritising work to meet commitments aligned with organisational

goals.

Resourcefulness Securing and deploying resources effectively and efficiently.

MANAGEMENT RESPONSIBILITIES

No. of Direct Reports 0 No. of Indirect Reports 0

Key Interactions: External Customers, Internal and External Stakeholders, All Power and Water Employees

COMPLIANCE

We expect you to:

• Actively align, support and promote Power and Water’s Values and support building a constructive workplace culture that

celebrates achievement through its people

• Carry out duties in accordance with Power and Water’s Safety and Environmental policies and procedures, working towards our

goal of Zero Harm

• Ensure all activities undertaken as a Power and Water employee comply with Power and Water’s Standards of Behaviour,

Management Standards and Procedures, relevant Acts, legal demands and that you manage all of your activities and

responsibilities within the Power and Water risk management framework

Job Description Northern Territory Government

SELECTION CRITERIA

Qualification and Skills Experience

• Essential
• Skilled in applying UX and UI design tools to
• Minimum of 5+ years’ experience in User

deliver user-friendly, accessible digital Experience and human-centred design.

experiences. • Strong expertise in designing, prototyping,

• Proven capability in data-driven decision-making, testing, and implementing wireframes and

with a view to prioritising customer-centric intuitive interfaces using tools such as Figma,

outcomes while balancing business and technical Adobe XD, and InDesign.

considerations. • Proven ability to leverage customer research,

• Strong problem-solving and critical thinking data analysis, web analytics, and digital

skills, including the ability to identify user needs experience insights to identify improvement

and pain points, propose innovative solutions, opportunities and inform strategic planning.

and improve digital experiences. • Experience developing personas, journey maps,

• Skilled in UX research using qualitative and and documenting user pain points to translate

quantitative methods to inform design research into actionable design and strategy

improvements, enhance accessibility, and outputs.

support strategic planning. • Experience creating and maintaining UX/UI

• Ability to develop and maintain foundational reference materials, including style guides,

design outputs such as personas, journey maps templates, and guiding principles.

and the documentation of pain points. • Experience applying WCAG accessibility

• Strong communication and interpersonal skills, guidelines and inclusive design principles to

including stakeholder engagement, active ensure digital solutions are accessible and usable

listening, presentation development, and for all customers.

collaboration across internal and external • Experience delivering cost-effective digital

teams. solutions that achieve measurable improvements

• in customer outcomes.
• Experience facilitating UX research, co-design

sessions, stakeholder workshops, and user testing

to validate insights and align design outcomes

with user needs.

• Experience collaborating with project teams and

stakeholders to plan, prioritise, and deliver digital

initiatives, including test planning and execution.

• Experience using Content Management Systems

(CMS) to support efficient content delivery and

digital operations.

Desirable • A degree or qualification in User Experience,

human- centered design, or digital/information

technology.

FURTHER INFORMATION

1. Contact Mohamad Karim on 0410 104 170 for further information about the position

2. Information about Power and Water Corporation may be viewed at powerwater.com.au

3. The total remuneration package amounts published for this position include base salary, superannuation and annual leave

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Apply Online Approved

May 2026

https://jobs.nt.gov.au/Home/JobDetails?rtfId=349261

Vacancy Closes

29/06/2026 Trude Blizzard – Senior Manager Customer Experience