Workplace Experience Coordinator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Performance objectives

As a Workplace Experience Coordinator, you will own the overall workplace experience, be the first impression of Bloomberg for employees, visitors, and partners - delivering a high-touch, high-impact workplace experience. You’ll be responsible for managing daily operations in the Sydney office, including collaboration with the local building Community team.

You’ll work in close partnership with the Account Lead, contributing to larger workplace initiatives and office activations. While the role requires someone highly proactive and independent, you will also be a key collaborator on strategic projects that enhance employee experience, operational excellence, and our cross-site community across Australia and New Zealand.

Duties & responsibilities

Front of House

Maintain physical presence at Front of House from 07:30 – 18:00, with 2 shifts 07:30–16:00; 09:30-18:00.

Maintain accurate workplace information and provide excellent customer service (badge processing, greetings, notifications)

Provide wayfinding and building information (building entrance, ATM, transport links, parking, lift access) and relevant local/country information.

Coordinate support for traveling employees (welcome messages, workstation allocation)

Arrange building and office access for employees and visitors

Take ownership for the overall workplace experience and be empowered to identify and resolve issues end to end

Conduct daily office walkthroughs to ensure a clean, safe, and well-stocked environment.

Event Support

Collaborate with Bloomberg’s Global Events team and internal stakeholders to support onsite events, including guest flow management, room setup, and registration.

Assign and oversee event spaces for internal meetings and activations in accordance with Bloomberg’s guidelines.

Coordinate event setup, furniture arrangement, and all required services, including but not limited to security and cleaning.

Oversee catering services and ensure timely, accurate, and seamless delivery.

Service Tickets Management

Manage service tickets promptly and professionally

Ensure timely acknowledgment, status updates, follow-up, and closure of all workplace experience tickets in Bloomberg’s designated ticketing system.

Maintain accurate records of ticket resolution and provide reporting as required.

Respond to inquiries and feedback with empathy and efficiency, coordinating with janitorial or maintenance vendors as needed.

Employee specification

3+ years of experience in office coordination, hospitality, facilities, or workplace operations.

A strong operational mindset with a genuine passion for building meaningful employee experiences.

Proven ability to manage multiple projects and competing priorities with exceptional attention to detail.

Excellent written and verbal communication skills across email and in-person interactions.

A proactive, positive, and solutions-oriented attitude - someone who thrives in fast-paced, people-first environments.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.