Customer Service Representative

Customer Service Representative Government Sector

6 month contract

Based in Maitland Rotating roster Monday to Friday | Hybrid potential after training

Overview This is a great opportunity to join a fast-paced government contact centre delivering essential customer support services to the community. You’ll be part of a supportive team environment focused on service excellence, problem solving, and helping customers navigate important road safety and government-related enquiries.

Description As a Customer Service Representative, you will be the first point of contact for customers seeking information, assistance, and resolution for a wide range of enquiries. You’ll manage calls, emails, and administrative tasks while delivering accurate, empathetic, and professional service.

Key Responsibilities

• Deliver high-quality customer service across phone, email, and digital channels.
• Respond to multifaceted enquiries and provide accurate information in line with organisational procedures.
• Manage and resolve customer complaints and escalated enquiries professionally and efficiently.
• Update and maintain customer records and databases with a high level of accuracy.
• Perform administrative and processing tasks while adhering to privacy and compliance requirements.
• Support customers with clear communication and guidance through complex processes.
• Contribute to continuous improvement by identifying opportunities to enhance service delivery.

Profile

• 2-3 years of customer service experience in call centre, administration, retail, or similar environments.
• Excellent written and verbal communication skills.
• Previous experience working in an office-based environment.
• Intermediate computer skills, including typing, email etiquette, Microsoft Outlook, Teams, and general system navigation.
• Strong attention to detail and the ability to manage multiple tasks in a high-volume environment.
• Resilience and professionalism when handling challenging customer situations.
• A proactive, customer-focused mindset and willingness to learn new systems quickly.

Additional Information

• Roster: 7am-7pm rotating roster, Monday to Friday
• Two weeks of classroom-based training followed by a supported "nesting" period with subject matter experts.
• Training and onboarding are fully on-site for the first 12 weeks.
• Hybrid work may be available later, subject to performance and business requirements, with a current expectation of at least two days on-site per week.

Important

Applicants must be based in New South Wales and able to work in close proximity to the Maitland site.