Bookings Admissions

Manage elective bookings in a fast-paced hospital environment

Deliver compassionate customer service to diverse communities

Coordinate waiting lists with accuracy and attention to detail

Manage bookings, waiting lists and patient admissions while delivering exceptional customer service in a busy healthcare environment.

Employment Type: 2x Permanent Full Time

Position Classification: Administration Officer Level 3

Remuneration: $71,072.43 - $73,287.41 per annum

Hours Per Week: 38

Location: Blacktown & Mt Druitt Hospital

Are you highly organised, detail-oriented, and passionate about delivering exceptional administrative support? We’re looking for a Bookings Administration Officer to join our dynamic team and play a key role in ensuring smooth, efficient service delivery.

In this fast-paced position, you will support our bookings and waitlist coordination. You’ll be responsible for managing appointment scheduling, maintaining accurate waitlists, and ensuring patients receive timely and effective access to services.

Where you'll be working

Join a supportive and collaborative team at Blacktown and Mount Druitt Hospitals, providing essential administrative support within the Admissions and Bookings Office. You will play a key role in ensuring patients receive timely access to care while contributing to a positive patient experience across a dynamic and fast paced healthcare setting.

• Work within a professional and highly supportive administration team
• Contribute to improving patient access and elective surgery pathways
• Engage with a diverse multicultural community across Western Sydney
• Collaborate closely with medical, nursing and allied health staff
• Be part of an organisation committed to innovation and excellence

What You'll Be Doing

In this rewarding role, you will coordinate elective admissions and waiting lists while providing high quality administrative and customer support to patients, clinicians and stakeholders. You will work in a busy environment requiring excellent organisation, communication and attention to detail. Your responsibilities will also include:

• Process Recommendation for Admission forms and maintain electronic waiting lists
• Coordinate clinic and theatre bookings while communicating with patients via phone, email and mail
• Liaise with internal teams and external healthcare providers to support patient admissions
• Monitor and audit waiting lists in line with relevant policies and procedures
• Maintain confidentiality and ensure accurate data entry and record management

We Are Looking For

• Strong organisational and multitasking skills
• Excellent attention to detail
• Confident communication and stakeholder engagement skills
• Ability to work in a fast-paced, team-focused environment
• Some experience with administrative systems or booking software (full training and support will be provided)

Why Join Us?

• Be part of a supportive and collaborative team
• Make a meaningful impact by improving access to services
• Develop your administrative and coordination skills
• Enjoy a role with variety, autonomy, and purpose

How To Apply

Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

• Relevant experience in admissions and bookings processes
• Experience with computerised patient administration systems
• Sound knowledge of NSW Health Waiting Time and Elective Surgery Policy
• Experience in a customer service role demonstrating effective interpersonal skills
• Demonstrated ability to work productively within a team, and to work autonomously when required
• Demonstrated time management and organisational skills to manage competing priorities.
• Demonstrated understanding of Medical Terminology

Requisition ID: REQ663125

Applications Close: 28th June 2026

Need more information ?

• Find out more about applying for this position.
• Review the detailed Position Description for insights into role requirements and criteria.
• Explore the selection process, employment checks, outcomes and notifications.
• For inquiries about the role, contact Tanya Daley at ***email_hidden***

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.