Guest Experience Designer

About the role

As a Guest Experience Designer at Ever, you’ll be the first point of contact for many of our guests, shaping their expectations and setting the tone for the experience to come.

You’ll respond to enquiries, design personalised itineraries, and manage bookings with the kind of care and accuracy that turns a great trip into an unforgettable one. You’ll work closely with our lodge teams to make sure every booking is clear, complete, and ready to deliver seamlessly upon arrival. From bespoke requests to evolving plans, you’ll bring calm, considered judgement to every detail.

You’ll be based in our Adelaide office full-time, working alongside a passionate team who care deeply about getting the guest experience right.

Your key responsibilities

• Respond to guest enquiries by email and phone with warmth, professionalism, and timeliness
• Design personalised itineraries that are clear, practical, and tailored to each guest
• Manage reservations accurately, including guest profiles, notes, and preferences
• Maintain and update bookings using Mews (or similar PMS), CRM platforms, and itinerary tools
• Work closely with lodge teams to ensure every booking is operationally deliverable
• Manage booking changes and evolving guest requests with care and attention to detail
• Build strong relationships with suppliers and partners to support bespoke requests
• Use sound judgement to manage bookings independently, escalating when needed

About Ever

Ever exist to craft experiences that are profoundly meaningful and emotionally resonant where care, connection, and presence define true excellence. We believe material luxury fades, but experiences rooted in human need, emotion, and spirit are timeless. It’s not only about where our guests go, but how they feel, who they meet, and what stays with them long after they leave.

About you

• You’re an exceptional communicator, both written and verbal, with a warm and professional manner
• You have a sharp eye for detail and take pride in getting things right
• You’re well organised and comfortable juggling multiple enquiries and bookings at once
• You’re confident across systems and digital tools, and pick up new platforms quickly
• You adapt easily when guest needs or plans shift
• You’re comfortable making decisions, and know when to escalate

Experience we’re looking for

• Experience in reservations, travel, or guest-facing roles
• Experience designing itineraries or managing bookings (preferred)
• Familiarity with Mews or a similar property management system
• A background in hospitality, tourism, or travel

What we offer

• Full-time role based in our Adelaide office
• The chance to be part of a growing, experience-led brand
• A collaborative team environment across commercial and lodge teams
• Structured onboarding and ongoing support to set you up for success
• Salary between $90-110,000 depending on experience.

How to apply

To apply, please visit the Ever Lodges careers page and select the current Ever Bloomfield opportunity. Applications are managed through Seek.

Submit your resume and a cover letter telling us about your experience and why you’d be a great fit for Ever.

• You must have the right to live and work in Australia to be considered for this position.
• Ever is committed to equal employment opportunity and to providing a safe workplace free of discrimination and harassment. We celebrate and embrace diversity in all its forms.
• Prospective employees will be required to undertake pre-employment checks, which may include referee, criminal record, academic, and employment history checks as required.
• No agency enquiries or applications please. Ever will not accept any unsolicited agency resumes and will not pay fees to any third-party agency or company.