Communications & Customer Experience Section Manager

A great lifestyle in a treasured environment, this is life at PSC!

The opportunity

Joining PSC means joining an organisation that truly believes one-size doesn’t fit all. We embrace the level of difference that each of our employees brings, but we also embrace the diversity out community brings.

We’re seeking a highly dynamic and motivated leader, with exceptional interpersonal skills and professional integrity to join our organisation as Communications and Customer Experience Section Manager.

Through our Communications and Customer Experience Section, our teams tell the stories and bring light to our Community through navigating within a political environment, providing direction for the team when it comes to website development, public relations, marketing, community development and engagement, and customer relations.

Your role as Communications and Customer Experience Section Manager will see you responsible for the functions supporting the organisation in retaining its renowned, highly engaged culture and service quality. You will bring with you extensive senior leadership experience and success in building capacity, engagement and accountability, and promoting a culture of continuous improvement whilst demonstrating your significant business acumen and a strategic business mindset that inspires others around you.

• This is a permanent opportunity – working full-time 35 hours / week
• An attractive salary package is on offer including a motor vehicle allowance and overtime allowance
• You will be working from PSC Administration Building, Raymond Terrace

The key responsibilities for this position are outlined in the position description here – view the position description.

We’re all about putting the right people, in the right role! Here’s what we’re looking for:

• A degree qualification in Business or Communications and/or a related field with significant experience in a senior leadership role within a multifunctional organisation
• Significant expertise in recognising complex organisation and community patterns that can be proactively responded to with a communications strategy
• An ability to anticipate the needs of key stakeholders and proactively stay ahead of an evolving story
• Demonstrated experience in new business development initiatives
• Ability to influence and convince others in the pursuit or achievement of specific and set objectives
• Strong interpersonal and communication skills including the ability to make presentations to Council, senior management and the public

This is life at PSC!

• Work/Life balance with generous leave entitlements, flexible work options and leave in lieu
• Long service leave when you’ve been with us for just over 5 years
• Health & Wellbeing leave to recharge when you need it
• Industry leading Paid Parental Leave accessible for all employees – regardless of how you became a parent, we offer 14 weeks that can be taken within 2 years from the birth, adoption, or long-term foster care of your child.
• PSCare Day available to all employees to take in addition to your regular leave entitlements
• Confidential support (including mental health) through our employee assistance program
• Award winning health and wellbeing program PSCare, Workers Health Initiative with access to a broad range of gyms in the area, and discounted health insurance
• Free parking on site and a convenient local shopping centre
• Coffee and food to keep you sustained at our on-site café
• And lots more…

Enough about us, we want to hear about you! So tell us about…

• What motivates you to pursue a leadership role in communications, and how do you see yourself contributing to the success of the Communications and Customer Experience Section as the Section Manager?

Ready to Apply? Here’s what you need to know

Applications Close: Midnight, Sunday, 5 July 2026

Contact for position related enquiries: Janelle Gardner, Holiday Parks Section Manager, on (02) 4988 0906

Contact for application related enquiries: Brooke Tisdell, Talent Acquisition Advisor, on (02) 4988 0589

For information on our recruitment process, and what we look for in an application, please visit our Careers page on our website for ‘How to Apply’

To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Description and our organisation Values

We’re a 2026 Circle Back Initiative Employer – we commit to respond to every applicant

We’ve partnered with the Veterans Employment Program to support veterans finding suitable, sustainable and meaningful employment

Port Stephens Council adheres to the principles of a child safe organisation and supports children and young people having safe and welcoming experience in our community, accessing our facilities and in our care

We acknowledge the Worimi as the original Custodians and inhabitants of Port Stephens. May we walk the road to tomorrow with mutual respect and admiration as we care for the beautiful land and waterways together