Senior Allied Health Admin Assistant

AI Job Summary

• Minimum 2+ years senior reception, administration, or customer service experience.
• Process payments, invoices, and billing enquiries for NDIS, Medicare, DVA, Aged Care, and private.
• Certificate III or higher in allied health, administration/business, or similar relevant qualification.

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Role Type

• On-site
• Permanent
• Full-time
• Associate

Pay Rate

$65,000 AUD – $75,000 AUD (Annum)

Be the welcoming face of a growing Sunshine Coast neurological physiotherapy clinic.

Play a key role in creating a positive experience for clients and supporting a close-knit team.

Full-time, stable role with opportunities to grow.

About the Role

We’re looking for a Senior Allied Health Admin Assistant to join our Sunshine Coast team.

As the first point of contact, you’ll play an important role in creating a warm, positive experience for every client while supporting the smooth day-to-day flow of our allied health clinic.

You’ll work closely withour clinicians and director to help keep the clinic running smoothly.

Key Responsibilities

Reception & Client Experience

• Welcome clients and visitors in a warm, professional manner
• Manage incoming calls, emails, and enquiries
• Book and coordinate appointments across clinicians
• Maintain a calm, organised, and welcoming clinic environment

Administration

• Manage clinician diaries and scheduling
• Process payments, invoices, and billing enquiries (NDIS, Medicare, DVA, Aged Care, private)
• Support referral intake in line with established procedures and direct enquiries appropriately
• Assist with client communications and documentation
• Maintain accurate records in medical records & booking systems, such as Splose
• Ensure efficient and effective day-to-day administration, including data entry, inbox management, forms, document control, reporting, and clinic supplies

About You

• Minimum 2+ years of previous senior reception, administration, or customer service experience required
• Certificate III or higher in allied health, administration/business or similar qualification relevant to the role
• Confident using Microsoft Office, SharePoint or similar
• Experienced with client management software (e.g. Cliniko, Splose)
• Familiar with Medicare, NDIS, and private health billing processes
• Healthcare, allied health, or NDIS clinic experience is highly regarded
• Excellent verbal and written communication skills
• Strong organisation and time-management skills, with close attention to detail and accuracy

You Are

• Friendly, professional, and approachable
• Highly organised with strong attention to detail
• Able to manage competing priorities in a dynamic environment
• Proactive and team-focused
• Someone who genuinely enjoys helping people

Requirements (or willing to obtain prior to commencing)

• Current First aid and CPR certificate
• NDIS Worker Orientation Module
• Working with Children Check (Qld Paid Blue Card)
• Satisfy National Police Check

What We Offer

• Full-time permanent position
• Supportive team environment
• Ongoing training through team in-services and support
• No shift work or on-call requirements
• Opportunity to grow within a developing Sunshine Coast service
• Salary will be commensurate with experience and qualifications and discussed at interview
• Hours will be 8am to 4.06pm with 30 min unpaid lunchbreak.

About Sunshine Coast Neuro Rehab

Sunshine Coast Neuro Rehab provides physiotherapy services to support and empower people with neurological conditions to reach their potential and live their best life. We are passionate about delivering high-quality care and strive to grow as a trusted provider in this space.

At Sunshine Coast Neuro Rehab, we genuinely care about our clients and each other. We value working together as a supportive team, always aiming for the best possible outcomes. When challenges arise, we collaborate to find thoughtful solutions and look beyond ourselves to see where we can make a meaningful difference.

Our team supports clients across a variety of funding models including Support at Home, NDIS, DVA, and private funding.

If you’re looking for a role where you can make a meaningful contribution each day, we’d love to hear from you.

Please submit your resume and cover letter outlining how your skills, experience, and personal attributes align with this role.

We’ll keep applications open until we find the right person to join our team and make a meaningful difference.