Service Delivery Clerk

Reporting to the Depot Manager and being part of the CDC NSW Operations team, the Service Delivery Clerk is responsible to provide operations support to the Depot in meeting the standards and requirements of the Company and the commercial contracts.

The Role

An exciting and career defining opportunity to be part of the CDC team at the Rouse Hill Depot as a Service Delivery Clerk position has opened up and CDC welcomes the applications of all who are willing to start or make a change in their career by joining one of the largest providers of public transport in Australia.

This is a unique opportunity to learn from and be part of a highly qualified and experienced team which thrives on performing to achieve positive outcomes.

What You Will Do But Not Be Limited To

• Assist in the preparation and distribution of communication and information to drivers including Shift Bats, Bulletins, Notices, OTR forms etc.
• Maintaining communications reports and ensure they are recorded.
• Ensure that employees details are up to date in D365 / payroll and review each quarter.
• Ensure company assets are properly maintained secured and protected.
• Daily management and record keeping for lost property including disposal and responding to inquiries. Work closely with the customer service team in relation to the management of lost property.
• Respond to customer complaints and provide good customer service support ensuring that complaints and inquiries are dealt with in a timely and professional manner.
• Provide general administration support to the depot.
• Raise and receipt Purchase Orders (PO’s) as required.
• Maintain and update employee details for both electronic and hard personnel files.
• Order and distribute employee uniforms.
• Order stationery and depot stock.
• Check invoices against purchase orders and provide documentation to Finance for payment.
• Download and saving CCTV footage for accidents/incidents and customer feedback and ensuring confidentiality.
• Work in a safe manner at all times and in accordance with CDC Policy and Procedures
• Following instructions and using the safety equipment provided
• Reporting hazards and incidents
• Coming to work in a fit state, free from fatigue, drugs, and alcohol
• Other Duties as Directed

About You

• Great customer service focus for both internal and external stakeholders and ability to consistently meet expectations.
• Excellent communication skills; written and oral
• Ability to analyse data and information.
• Ability to plan and prioritise own work and meet agreed deadlines.
• Basic experience with PC applications; Microsoft Office Suite and D365 (desirable)

About CDC NSW

ComfortDelGro Corporation (CDC) is the largest private bus operator in NSW. Our subsidiaries, QCity, CDC NSW Region 4 Pty Ltd, Hunter Valley Buses and Blue Mountains Transit, provide passenger transport services to Queanbeyan and Canberra, Sydney's North West, Hunter Valley and Blue Mountains regions.

Our people are our most valued asset, they are the heart of our success. Operating in seven countries with over 24,300 employees and serving more than 2 million commuters daily. We are part of an international company with an impressive global footprint and a reputation for providing a safe and reliable public transport network that meets customer and community needs.

If this comes across as a tailor made, career defining opportunity for you then please apply.

We appreciate your time taken to apply, please be advised only shortlisted candidates will be contacted.