CEO / General Manager

Job Summary

Reports to: Global COO

Founded in: 2003

Acquired by Volaris Group in: 2023

Delacon is a global technology business headquartered in Australia operating in the Call Intelligence and Conversation Analytics category. Delacon helps organizations transform customer conversations into measurable commercial outcomes through AI-enabled call intelligence, attribution, and analytics capabilities.

The platform combines call tracking, telephony infrastructure, marketing attribution, AI-driven speech analytics, and actionable insights that enable organizations to improve marketing effectiveness and connect customer interactions directly to business performance.

The next leader will be expected to

• Accelerate profitable growth
• Strengthen revenue durability
• Scale AI-enabled value creation
• Preserve organizational trust and culture
• Improve commercial predictability
• Build stronger repeatable growth mechanisms
• Strengthen commercial effectiveness through measurable and evidence-based growth systems

Key Responsibilities

Strategy & Business Leadership

• Define annual and long-term strategic plans
• Translate strategy into quarterly execution priorities
• Lead planning, forecasting, and QSR processes
• Align commercial, operational, and product priorities

Financial & Commercial Leadership

Own Full P&L Performance Including

• Revenue growth
• Profitability
• Pricing strategy
• Customer retention
• Working capital
• Operational efficiency

Growth & Go-To-Market Leadership

• Review and strengthen GTM architecture
• Improve pipeline quality and forecast accuracy
• Drive enterprise growth initiatives
• Strengthen partnerships
• Scale Professional Services capability
• Improve customer value articulation and proof-based selling approaches

Product, Technology & AI Leadership

The successful leader is not expected to be a technical architect. However, they must demonstrate:

• Strong technology fluency
• Credibility with product and technical teams
• Understanding of AI-enabled transformation
• Ability to translate technology decisions into measurable commercial outcomes

Leadership & Organizational Development

• Lead distributed teams across Australia and India
• Develop leadership capability
• Improve accountability
• Strengthen succession planning
• Preserve trust during change

Candidate Profile

Required Experience

• Previous CEO or General Manager experience
• Demonstrated full P&L ownership
• Experience scaling technology businesses approximately from $5M–$15M+
• Strong SaaS and recurring revenue understanding
• Experience leading cross-functional organizations

Preferred Experience

• Enterprise software exposure
• AI transformation experience
• APAC exposure
• Portfolio or decentralized operating environments

Martech, Adtech, Call Analytics, or adjacent industry experience is advantageous but not essential.

Demonstrated success scaling technology businesses is considered significantly more important than industry specialization.

Demonstrated ability to translate product and technical capabilities into measurable customer value and commercial outcomes is highly valued.

Compensation

Competitive executive package including:

• Fixed base salary
• Short-Term Incentive (STI)
• Long-Term Incentive (LTI)

aligned with sustainable long-term value creation.

The challenge is not to rebuild Delacon.

The challenge is to elevate it.

Can you take an AI-enabled business with strong operational and commercial foundations and lead its next phase of scalable growth while preserving the culture, trust, and execution quality that made it successful?

Worker Type

Regular

Number Of Openings Available