Training & Enablement Specialist

• HR & Recruitment
• Training / Learning & Development
• Brisbane
• Permanent / Full Time

• Your contribution will empower customers to get the best from our products
• Close-knit, easy-going & high-performing team environment
• Flexible and hybrid working options on offer

Who are we?

foundU is Australian-grown and managed business that is revolutionising the payroll and workforce management landscape. Our pace is fast, and the work is challenging. We dream big, and we fight hard for customer ease.

Joining forces with Citation Group, together we bring real-world HR, Safety, Legal and Certification expertise along with adaptable workforce management and payroll technology – helping businesses run with confidence every day.

Our team is excited to be growing fast and doing good things for businesses across Australia, New Zealand, Canada and the UK. With a UK parent company that is Private Equity backed, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.

Want to know more about us visit our website www.citationgroup.com.au or www.foundu.com.au

What will you be responsible for?

This role sits as part of our newly-formed Customer Enablement team and reports to our Head of Customer Enablement.

Your key activities in this role will be (but not limited to):-

• Support the adoption, understanding & confidence of both external customers and our internal employee base through engaging training and self-serve enablement resources.
• Design and deliver training and enablement experiences in a variety of formats including self-serve resources, videos, webinars & articles.
• Cross-functional collaboration with the Customer Success and Implementations teams to schedule and deliver tailored training sessions.
• Work closely with the Communications, Product, and other key teams to plan the rollout of new product features and ensure both customers and internal employees are equipped with the right enablement resources.
• Maintain and update training and enablement content across our Help Centres and self-serve knowledge bases.

Our ideal candidate?

We’re on the hunt for an individual who is highly communicative, collaborative, a problem-solver and brings a positive attitude to the workplace every day.

• Experience using user-friendly training and enablement approaches to help customers and internal teams grasp software and technology concepts
• Experience designing and delivering training through webinars, face-to-face sessions, and self-serve content
• Previously experience from a SaaS business or the ability to quickly grasp Saas platforms – your technical mind will be key
• Familiarity with video editing
• Experience writing content covering compliance and legislative subject matter and transforming that clearly into content for various audiences

Why join us?

We have each other’s backs. We’re aligned, communicative, high-performing and proud to work together.

Our Purpose, Vision, Mission and Values are foundational to everything we do. When you join our team, you’ll experience a workplace that values you as an individual and actively engages to bring you into the fold, contribute to your career growth and set you up for success. We don’t do micro-management – we hire grown-ups who are trusted to get stuff done.

When you join Citation Group, you’ll experience what it’s like working for an Employer of Choice – we’ve been named 9 years consecutively. We’re big on flexible working and it’s benefits because we want you to experience work/life harmony. Our office locations are contemporary and created for collaboration, creativity and customer-caring.

We’re in a big growth phase so if you’re ready to thrive in an environment that thinks big and bold, celebrates wins and delivers on promises – come join us!

Next steps?

Hit the Apply button with your updated CV.

Applicants must have full legal rights to work in Australia with no restrictions.