eCommerce Coordinator

The Role

We are on the hunt for a highly organised and detail-oriented eCommerce Coordinator to support the day-to-day execution of our online channels across all three brands. This hands-on role plays a critical part in ensuring product launches, website updates, and digital content are delivered accurately and on time to drive a seamless customer experience.

Based at the Support Office in Malvern and reporting to the Head of eCommerce, you will work closely with the eCommerce Managers to support product setup, campaign execution, website content, and operational workflows across multiple brands.

You’ll be part of a fast-paced and collaborative environment where your attention to detail and ability to manage multiple priorities will directly contribute to the success and growth of our digital channels. This is an exciting opportunity for someone looking to build their career in eCommerce within a well-established and growing retail business.

Other responsibilities will include but not limited to:

• Own and support product data enrichment, ensuring all product information is accurate, complete and aligned to brand tone of voice
• Write and upload product descriptions, features and benefits across all three brands
• Support end-to-end product setup, including pricing, attributes, categorisation and imagery
• Coordinate new product drops and ensure products are launch-ready in line with delivery schedules
• Assist with campaign and promotional updates across websites, including homepage, landing pages and banners
• Conduct pre and post-launch checks to ensure product, pricing and content accuracy
• Support onsite merchandising updates including product sequencing, categories and collections
• Assist with SEO content updates and website content maintenance
• Support the coordination and accuracy of product imagery and digital assets
• Identify, log and escalate website issues, bugs or inconsistencies for resolution
• Assist with website testing, UAT and post-deployment checks
• Collaborate with cross-functional teams including Product, Marketing, Customer Service and Operations
• Provide support for order fulfilment processes and customer service enquiries where required
• Assist with reporting, administration, trackers and documentation across the eCommerce team
• Support invoice processing and expense tracking
• Provide general support across BAU operations and eCommerce projects as required

What We’re Looking For

• 1+ years’ experience supporting eCommerce, digital or retail environments
• Strong attention to detail with the ability to work accurately across product data, content and systems
• Excellent written communication skills, with experience or interest in writing product descriptions
• Highly organised with the ability to manage multiple tasks and deadlines across multiple brands
• Comfortable working with spreadsheets, digital systems and structured processes
• Strong problem-solving skills with the ability to identify gaps or inconsistencies
• A collaborative approach, with the ability to work cross-functionally with multiple teams
• A proactive attitude with a willingness to learn and develop within eCommerce
• Passion for retail, fashion and digital
• Experience with platforms such as Shopify, Magento or Apparel21 (desirable but not essential)
• Exposure to SEO, analytics tools or marketplace platforms (desirable)

Why join us?

• A competitive salary package
• Generous product allowance and 50% discount across all our brands (GAZMAN, Perri Cutten, Cable) for yourself and immediate family
• Free on-site parking
• A supportive and collaborative culture, where your ideas are welcomed and valued
• The opportunity to work with a respected leadership team committed to innovation and growth
• Be part of a proudly Australian-owned, well-established and trusted business
• Opportunities to attend fantastic events throughout the year

Who We Are

Austin Group is a proudly Australian-owned, family-run fashion business with a rich heritage and a passion for quality. As both a retailer and wholesaler, we’re home to some of Australia’s most iconic menswear and womenswear brands — GAZMAN, Cable, and Perri Cutten.

With over 130 retail stores nationwide and a presence in more than 150 wholesale locations across Australia and New Zealand, we continue to grow while staying true to our values of style, service, and authenticity.

Our Culture

Austin Group’s family-driven culture is built on our belief in authenticity, passion and always striving to ensure every interaction we have builds a truly personable relationship and delivers an experience that is beyond expected. We seek to inspire one another day in and day out with a proactive, collaborative and positive approach.

Team testimonials

“I’m proud to be part of a brand that inspires me daily to be both a better leader and individual. With 23 years in the industry, I’ve never experienced such consistent support, drive and passion. We work hard, have fun, and stay focused on our goals. I’m excited to lead Cable into its next phase and continue telling our brand story.” Belinda |GM Cable

“Working at Austin Group has been a refreshing experience. From day one I’ve felt part of a supportive, collaborative, family-run business with room to grow, try new things and make a real impact in a fast-paced, energising environment.” — Jamie | Support Office

Ready to join our team?

If you have the required skills, have a positive and enthusiastic attitude and are looking to join a highly dedicated and passionate team, please apply online.

Please include a cover letter with some information about you, why you believe you would be the ideal candidate for this opportunity and how your expertise will add value to the role.

• Please note that due to a high number of applicants, only short-listed candidates will be contacted.