Performance and Training Specialist

About the Role

Flexible work location at any Sureway footprint in Penrith or across Sydney NSW.

This is your opportunity to influence operational excellence and become part of a purpose-driven organisation. For more than 30 years, Sureway has been an industry leader in the delivery of employment services across Australia. In the Inclusive Employment Australia program, you'll play a key role in supporting Area Managers to strengthen service delivery, enhance team capability, and drive performance across multiple sites. This role is internally known as Performance and Training Specialist.

Your Key Responsibilities will include

• Supporting Area Managers in identifying and addressing regional performance gaps
• Upskilling and mentoring teams to build capability and promote best practice
• Reviewing compliance obligations and assisting in internal auditing processes
• Driving accountability and achievement of performance metrics in line with contract benchmarks
• Supporting the onboarding and induction of new team members
• Collaborating with leaders on data analysis and contributing to performance strategy
• Promoting a culture of continuous improvement and operational excellence
• Maintaining and developing strong knowledge of program requirements and internal procedures

Why join us

• Bring your industry experience and make an immediate impact
• Grow your career in a high-performance, development-focused role
• Perfect step up for an experienced Employment Consultant ready to specialise
• Opportunity to influence training strategies and drive performance outcomes
• Take the next step in your career

Experience and Qualifications

• Minimum qualification at VET Diploma/Advanced Diploma/Associate Degree level or equivalent experience
• Minimum 2 years’ experience in a frontline or leadership role within Employment Services
• Current driver’s licence and access to reliable transport as some travel between sites is required
• Demonstrated history of achieving performance outcomes
• Understanding of Departmental Deed and Guidelines for Inclusive Employment Australia

Benefits

At Sureway, we believe in offering more than just a job. We provide growth, support, and rewards that help you thrive both professionally and personally.

• We pay above award rates – because your time and talent are worth more
• Performance bonus scheme based on meeting benchmarks
• Birthday leave – celebrate your special day with a paid day off every year
• Additional leave – enjoy an extra week off each year after 3 years of service
• Ongoing learning and development – access programs & study assistance to grow your skills and career
• Recognition that means something – be celebrated through monthly awards and our annual team awards program

Organisation Details

Sureway leads the industry in Employment Services for cohorts including mainstream, people with disability, parents, youth and mature aged Australians. We also deliver training and health supports to enable people to improve their quality of life. Sureway deliver innovative programs to job seekers, employers, participants and learners across ACT, NSW, QLD, SA, VIC, and WA. Our growing suite of services assists people to achieve their goals and aspirations in life.

This position requires the successful applicant to undertake a National Police Check and relevant state-based screens. Applicants also must have the right to work in Australia and hold a valid driver’s licence with reliable transport.

Submit a cover letter and current resume as soon as possible. Applications are being considered as they are submitted.

We celebrate diversity and welcome applications from people of all backgrounds, including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds