Customer Service / Local Production Support Officer

Canberra, ACT

6-Month Contract Opportunity

We are currently seeking motivated and customer-focused APS3 Customer Service / Local Production Support Officers to join a busy and supportive Federal Government team based in Canberra.

This role offers an excellent opportunity for individuals with strong customer service, administration, and stakeholder engagement skills who are looking to build their career within the Australian Public Service.

Key Responsibilities

• Provide high-quality customer service and support to internal and external stakeholders.
• Respond to enquiries via phone, email, and face-to-face interactions.
• Assist with administrative and production support activities.
• Process documentation and maintain accurate records and databases.
• Support operational teams to ensure service delivery targets are achieved.
• Liaise with stakeholders and provide timely updates on requests and enquiries.
• Contribute to continuous improvement initiatives and team objectives.

About You

To be successful in this role, you will demonstrate:

• Previous experience in a customer service, administration, or support-based role.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational abilities.
• The ability to work effectively both independently and as part of a team.
• Sound computer literacy and experience using Microsoft Office applications.
• A positive attitude with a commitment to delivering quality service.

Requirements

• Australian Citizenship is mandatory.
• A current Baseline Security Clearance is preferred.
• Ability to obtain and maintain a security clearance if required.

What's On Offer

• 6-month contract opportunity.
• Competitive hourly rates.
• Canberra-based position.
• Opportunity to gain valuable Federal Government experience.
• Supportive team environment with potential for future opportunities.

If you are a customer-focused professional looking for your next opportunity, we would love to hear from you.

Who We Are

At PERSOL, we connect people to meaningful work and growth.

With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.

We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

Ready to make your next move? Apply now to join our team.

To learn more about life at PERSOL, visit persolaustralia.com

Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.