Quality Improvement Business Partner

We are seeking an experienced and motivated Quality Improvement Business Partner to drive organisational excellence through a strong Quality Management System (QMS) and a culture of continuous improvement.

At Rocky Bay, quality is more than compliance - it’s about creating safe, reliable, and continuously improving services that make a real difference in people’s lives.

This role is responsible for partnering with leaders and teams across Rocky Bay to ensure the organisation remains audit-ready, standards-aligned and focused on delivering high-quality, person-centred services. You will support quality improvement initiatives, coordinate audit and accreditation activities, and translate insights from audits, incidents, complaints and performance data into sustainable improvements across the organisation.

Key Responsibilities

• Partner with operational teams to maintain and continuously improve Rocky Bay's Quality Management System (QMS)
• Coordinate audit and accreditation activities, including NDIS audits and standard alignment
• Support audit readiness and quality assurance processes through effective planning and evidence management
• Facilitate corrective actions, non-conformance management and continuous improvement initiatives using PDCA and CAPA methodologies
• Analyse quality and performance data to identify trends, risks and improvement opportunities
• Deliver clear reporting and insights to leadership and governance forums
• Partner with operational leaders to improve service quality, safety and reliability
• Support a culture of quality, accountability and continuous improvement across the organisation

About You

Essential

• Experience managing or supporting Quality Management Systems, audits and compliance frameworks
• Strong analytical and problem-solving skills
• Experience with continuous improvement and non-conformance management
• Excellent stakeholder engagement and communication skills
• Commitment to quality, governance and continuous improvement

Highly Regarded

• Experience in disability, healthcare or community services
• Knowledge of NDIS Practice Standards and audit processes
• Qualifications in quality, governance or a related field

Requirements

• Relevant qualifications or equivalent experience
• NDIS Worker Screening Check
• WA Working with Children Check
• Current WA Driver’s Licence

Rocky Bay is a leading disability service provider committed to empowering people of all abilities to live extraordinary lives. With a strong focus on inclusion, innovation, and person-centred support, Rocky Bay delivers a wide range of services across accommodation, community participation, therapy, employment and support coordination.

Our people are driven by purpose, collaboration, and continuous improvement working together to create positive outcomes for the individuals, families and communities we support.

If you meet the criteria mentioned above, we'd love to consider you. Click the APPLY button to submit your application. You can also search us on social media platforms by using our hashtag - #therockybayway

At Rocky Bay, inclusivity is a top priority, and that includes making our recruitment process accessible for everyone. If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at ***email_hidden*** We're here to help!

For more details about career advancement and opportunities at Rocky Bay, please click on the following link; https://www.rockybay.org.au/careers-with-us/

At Rocky Bay, we come from all walks of life. We all have different backgrounds and experiences, making us who we are. We’re building a culture where uniqueness is valued- whether race, gender, disability, age, religion or LGBTQIA+ identity. We are committed to building an inclusive team, making us the best we can be. We encourage you to apply.

Rocky Bay acknowledges the traditional custodians on whose land we work, the people of the Noongar and Yamatji nations, and recognise their continued connection to the land, waters and skies. We pay our respect to their Leaders - past present and emerging.

We are committed to building an inclusive team, making us the best we can be. We encourage you to apply.