Associate Therapy Manager

The ideal candidate will be based out of Brisbane, QLD.

Mainstay Medical

Mainstay Medical is a medical device company focused on marketing an innovative implantable neurostimulation system, ReActiv8, for people with disabling chronic mechanical Low Back Pain. The company is headquartered in Dublin, Ireland, with subsidiaries operating in the United States, Australia, the United Kingdom, and Germany.

The Role

The Associate Therapy Manager is a developmental role to develop the skill base to become a Therapy Manager under the guidance and proper training of the Managing Director, VP Australia or Area Business Manager/Field Sales Manager.

This role involves educating customers and accounts to promote Reactiv8 adoption and ensure a high level for patient experience of the therapy. The Associate Therapy Manager will be responsible for patient clinical programming interactions, attending meetings with key customers, building a pipeline of patients, setting up accounts and driving scalable growth within their territories.

Position Responsibilities

• Develop in-depth knowledge of Mainstay Medical and ReActiv8 therapy and research, translating it into meaningful information/insights to assist customers practice adoption.
• Consistent engagement with customers, accounts and advocacy groups to build pipelines, advocates and processes for Reactiv8 utilization.
• Support patient selection and partner with supporting advocates to educate the market on CLBP.
• Work closely with the Managing Director, VP Australia to coordinate activity and execute upon key sales initiatives in associated Therapy Manager territories.
• Establish best practices within local team working with the Therapy Manager and team to achieve their metrics and provide best practice patient experiences.
• Develop and execute a structured practice integration plan for key customer practices, building strong relationships with therapeutic partners and accounts.
• Through customer engagement, develop scalable solutions to satisfy customer needs and drive therapy adoption.
• Develop monthly, quarterly, and six months business plan towards implant goals.
• Provide physicians with regular written updates on patient results and progress.
• CRM administration.
• Prioritization, learning how to balance key priorities with day-to-day requirements.
• Coordinate, plan and participate in patient and customer education events.
• Achieving patient identification metrics.
• Demonstrate excellent communication, leadership, and problem-solving skills.
• Assists team with other administrative tasks.

Qualifications

• 2 years’ work experience in healthcare and life sciences.
• 1 year in outside sales position.
• Bachelor’s degree in Business, Marketing, Finance, related field, or equivalent qualifications preferred.
• Excellent analytical, problem-solving, and decision-making skills.
• Ability to execute goals/tasks alone and in teams.
• Effective communication and negotiation skills.

Required Competencies

• Persuasive Communication: Tells our story in a way that clicks. Listens first, responds with facts, and knows how to handle pushback with confidence and credibility.
• Adaptability: Stays cool and flexible when things change—whether it’s the environment, the plan, or the people. Reads the room and adjusts communication style on the fly, effortlessly shifting between patients, providers, and teammates to connect in the right way. Brings a positive, solutions-first mindset to every situation.
• Problem Solving: Digs into issues with curiosity and structure. Balances what’s right for the patient, the provider, and our business—while staying compliant and creative.
• Business Acumen: Understands how healthcare works—from clinical benefits to the bottom line. Connects what we do to what matters most to customers.
• Customer Engagement: Builds real trust with providers. Pays attention, delivers more than expected, and always looks for ways to help them succeed.
• Pipeline Management: Knows the numbers and the strategy. Qualifies opportunities well, keeps things moving, and maintains a strong, steady pipeline.

Physical Demands

• Requires presence in the OR (appropriate vaccinations and hospital clearance may be required).
• Potential for long periods of sitting, standing, speaking, and or walking (minimum of 8 hours a day).
• Repetitive work on a computer and frequent telephone use.
• Extensive daily travel.
• Possess a valid driver’s license.

The total compensation package includes a range of medical, dental, vision, financial, and other benefits, as well as equity.

Mainstay Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status.