Remote Analytics Specialist

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more

• 24/7 access to our Employee Assistance Program for health and wellbeing support

• 15% Co-worker discount

• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant

• Co-worker uniform provided

• Free Co-worker parking

• Bonus programme (where eligible)

• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)

• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

• Position type: Permanent, full-time (hybrid)

• Internal job title: Remote Analytics Specialist

• Work location: Customer Service Centre (RCMP), Tempe NSW

• Working hours: 9:00am – 5:00pm Monday to Friday, (occasional after-hours to attend global meetings)

ABOUT THIS WORK AREA

As a Remote Analytics Specialist, you’ll turn complex data into clear insights that drive business decisions and improve customer outcomes. Your responsibilities will include, but are not limited to:

• Analyse operational and customer data to identify trends, performance drivers, and root causes.

• Develop and maintain dashboards and reports (primarily in Power BI) to track key metrics and business performance.

• Translate data into actionable insights that inform strategy and continuous improvement initiatives.

• Partner with stakeholders across Sales, Customer Resolutions, and Experience Design to influence decisions and prioritisation.

• Collaborate with global analytics teams to align on tools, frameworks, and best practices.

• Produce regular and ad hoc analysis to support local business needs and strategic initiatives.

• Communicate insights through clear storytelling, tailored to both technical and non-technical audiences.

• Experience in a Data Analyst, Business Analyst, or Insights Analyst role.

• Strong SQL skills (BigQuery or similar) with the ability to analyse large datasets.

• Hands-on experience with Power BI or similar visualisation tools.

• Advanced Excel skills and confidence working with complex data.

• Strong communication and data storytelling skills, including PowerPoint.

• The ability to translate data into clear, actionable recommendations.

• Experience working with stakeholders and influencing outcomes across different teams.

• A proactive, self-driven mindset with the ability to manage competing priorities.

• Prior experience of working in eCommerce, or customer operations/contact centres is highly regarded but not essential.

We need people like you

At IKEA, work is so much more than a job. Come join us!