Customer Experience and Bookings Coordinator

Why us?

Latitude Group Travel is a world- leading global educational tour provider. A member of the Transforma Travel Group (TTG) family of brands, our company mission statement is to expand minds through transformative travel experiences. TTG has offices in Lisbon, Dubai, London, Ho Chi Minh City, Tokyo, Melbourne, Shanghai, Singapore, and New York.

This is a fantastic opportunity to work in a rapidly expanding educational travel team, with internationally minded colleagues who are passionate about the tours that we run!

We provide the opportunity to travel and experience the Latitude Group Travel itineraries both within Australia and internationally. We are committed to your professional development with opportunities for training, career progression, and travel experience.

Flexible working arrangements enable you to work alongside the team in our vibrant co-working space in South Yarra, and the convenience of working from home. Enjoy yoga, office breakfasts, convenient carparking and a leisurely walk from the train station.

Your mission

• Deliver international and domestic tours, including quotes and itinerary delivery
• Upon confirmation, book all trip components for clients travelling under the LGT and TLA brands
• Establish and maintain all booking records, communication, and relevant documents in SharePoint
• Communicate with suppliers and partners for the information you need to quote and book
• Track and manage tour timelines, working with the Senior Operations Officer to ensure all trip components are completed on schedule
• Act as the primary point of contact for clients once a booking is made and handed over
• Prepare and distribute final travel documentation by the agreed timeline
• Handle client queries related to itinerary changes, ticketing, insurance queries, and contracts
• Assist with airline quoting and flight logistics

Your profile

Behavioural & interpersonal

• A passion for travel, with hands-on travel experience
• The ability to work with high volume, manage priorities and multitask
• Reliable, adaptable, and willing to learn

Technical

• Experience in a travel-related role
• GDS experience preferred
• Proficient with Microsoft Office