Customer Service Coordinator
DP World
Job Purpose
DP World is currently seeking a Customer Service Officer to join our Global Freight team based in Edinburgh Adelaide. In this role, you will manage customer relationships and coordinate end-to-end vehicle logistics activities to ensure a seamless customer experience.
Additionally, you will also oversee reporting, billing verification and the maintenance of accurate operational data using advanced Excel skills, while working closely with customers, operational teams and external vendors including maintenance, repair and charging providers to resolve issues, manage stock movements and support delivery performance.
Key Accountabilities
- Act as the primary customer contact, managing end-to-end shipment execution and resolving issues promptly
- Build and maintain strong client relationships while delivering a high level of customer service
- Proactively monitor shipments, communicate delays or deviations and provide timely customer updates
- Manage purchase orders for allocated client portfolios
- Identify and manage operational risks and exceptions
- Identify opportunities to grow existing customer accounts
- Support the Key Account Manager with onboarding and transitioning new business
- Prepare accurate quotes and rate updates while supporting and mentoring team members
Qualifications, Skills And Experience
- Fluent Mandarin and English communication skills
- 5+ years’ experience in import freight operations and customer service
- Strong understanding of Australian import operations and supply chain processes
- Advanced Microsoft Excel skills with Cargowise (WiseTech) experience
- Ability to manage operational issues independently and work to deadlines
- Strong stakeholder management and customer relationship skills
About DP World
DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 115,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer’s door.
In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world.