Volunteer Coordinator

Position

Very Special Kids believes that all children and young people have the right to

quality of life, no matter how long or short their life may be.

Position Title: Volunteer Coordinator (Corporate Support, Events) Temporary role 3.5

months 0.6 to 0.8 EFT

Location: Malvern

Department Corporate

Reporting To: Volunteer Manager

Main Purpose of

This role provides short-term operational support to the Volunteer

Services team, with a primary focus on events, program delivery

support, volunteer coordination and selected corporate volunteering

activities during a peak period

The Volunteer Coordinator supports the coordination of Very Special Kids

Volunteers in line with the registration and accreditation requirements of

Volunteering Australia’s National Standards for Involving Volunteers in

Not-for-Profit Organisations, the National Safety and Quality and Health

Service Standards and the Victorian Child Safe Standards.

Number of

Direct Reports

Nil

Decision Making

Authority

As per Very Special Kids’ Delegation of Authority

Key

Relationships

Internal :

• Volunteer Manager

• General Manager People & Culture

• Family Support Staff

• Very Special Kids Hospice Staff

• Corporate and Fundraising Teams

• Volunteers

• Office Administration Team

External :

• Very Special Kids children and families

• Very Special Kids volunteers

• Volunteering Victoria

Key Selection

Criteria

Experience and Knowledge

• Demonstrated experience in developing impactful volunteer programs

and supporting teams of volunteers desirable.

vsk.org.au

• Experience working with children with issues related to health and

disability desirable

• Knowledge of the legislative environment surrounding Volunteers.

• Demonstrated ability to work with families and volunteers within a

health setting and commitment to the provision of child and family-

centred care.

• Excellent communication and interpersonal skills including written

and oral skills

• Computer word processing, online conferencing platforms, database

management and administration skills

Values and Attributes

• Commitment to child-safe work practices and working in a child-safe

environment

• Commitment to the provision of child and family centred care

• Ability to reflect on own work practice, undertake professional

development and self-care

• Ability to work independently and as part of a larger team

• Self-motivated and uses initiative

• Problem solving skills

• Team player – responsive, flexible and approachable

Key Areas of Responsibility

Service Delivery Key Performance Indicators

Coordination and support of volunteers

within the organisation with particular

emphasis on support Service Delivery,

Corporate, and Events.

• Support volunteers in their roles

Support the Volunteer Manager with

relationships, placement, briefing &

supervision of the corporate volunteer

program

• Appropriately align volunteers based on

skills set to opportunities.

• Ensure Volunteering briefs, credentialling

and orientation corporate volunteers are in

line with best practice standards

Support the placement and support of

volunteers in Service Delivery programs.

• Support volunteers in accordance with

Very Special Kids policies and procedures.

• Assist volunteer services team with

placement of volunteers across programs

during peak periods.

Escalate complaints and grievances related

to volunteers.

• Escalate and support Volunteer Manager in

navigation and escalation of complaints

and grievances.

Work with Volunteer Services Team to

develop and review policies, procedural

documents to ensure staff and volunteers

have clear operational guidelines.

• Operational guidelines implemented and

adhered to by Volunteers

Support Volunteer recruitment, training,

activities and events as required.

• Successful implementation of volunteer

support programs

• Attendance at Volunteer events

vsk.org.au

• Support Family Support Team Community

fundraising to have enough volunteers to

meet their changing needs

Support management processes, reporting

and compliance of volunteer digital records

through volunteer management system

• All records maintained in accordance with

the Very Special Kids Privacy and

Confidentiality policies

• Staff and volunteers are competent in

usage of appropriate systems

Participate in the motivation, evaluation

and recognition of volunteers, fostering

positive experiences and creating

meaningful engagement leading to high

volunteer retention.

• Increased tenure of Volunteers

Contribute to the ongoing development of

integrated work practices across the

organisation.

• Participation in the development and

implementation of trained volunteer

program across services.

• Collaborate with volunteers and staff to

identify where volunteer roles can be

expanded

• Identify process improvements and partner

with key stakeholders to implement

change where required.

• Contribute to projects where required

Organisation Key Performance Indicators

Communicate effectively to build positive

and harmonious working relationships

within the organisation.

• Open and positive relationship with other

staff

• Regular formal and informal

communication across all teams

• Demonstrated commitment to teamwork

and building collegial relationships

Represent Very Special Kids in a

professional and appropriate manner

according to the values of the organisation.

• Maintain and build the reputation of the

organisation.

Quality, Safety, and Improvement

Very Special Kids employees have a responsibility and accountability to contribute to the

organisation’s commitment to Quality, Safety, and Improvement by:

• Acting in accordance and complying with all relevant Safety and Quality policies and

procedures

• Identifying risks, reporting, and being actively involved in risk mitigation strategies

• Participating in and actively contributing to quality improvement programs

• Complying with the requirements of the National Safety & Quality Health Service

Standards

• Complying with all relevant clinical and/or competency standards

vsk.org.au

• Complying with the principles of Patient and Family Centred Care that relate to this

position

• Complying with the principles of Child Safe Standards that relate to this position

• Maintaining 100% attendance/completion of mandated training.

• Participation in patient safety and quality improvement activities.

• Membership and attendance of relevant committees

Conditions of Service

Hours Position requires flexible occasional out-of-hours work which may

include weekends.

Other Current driver’s licence required.

Salary Package Competitive salary, plus superannuation and salary packaging.

Tenure Fixed Term Contract (3months) - Part Time 0.6-0.8FTE

General Employment with Very Special Kids will be subject to a satisfactory

Police Check, a Working with Children Check

Privacy Statement: Personal Information may be collected and stored for the purpose

of recruitment and selection. The information will only be used and disclosed for the

primary purpose of its collection. Some exceptions exist. These may be obtained from

the Privacy Officer.

Created by: Volunteer Manager

Approved by: General Manager People and Culture

Date of Last update: June 2026