Medical Administration and Bookings Coordinator

Join Australia’s Leading Digital Health Services Team

Telecare is a fast-growing digital health company delivering high-quality telehealth services nationwide. We partner with hospitals, clinicians and patients to coordinate care efficiently through innovative technology and a highly responsive service team.

We’re looking for a proactive and organised Medical Administration & Bookings Consultant to join our operations team. If you enjoy working in a fast-paced environment, managing bookings, and being the go-to person for clients, patients and stakeholders, this could be the role for you.

Why Join Us

• Stable, full-time opportunity in a growing tech-enabled health company
• Supportive and collaborative team culture
• Exposure to healthcare operations and digital systems
• Opportunity to build experience in coordination and stakeholder engagement
• Meaningful work that supports Australians accessing care
• Social activities and recognition program

About The Role

This is a customer service and service coordination role focused on managing bookings, handling enquiries, and liaising with hospitals, clinicians and patients to ensure a seamless experience.

You’ll be the first point of contact for inbound enquiries and play a key role in keeping daily operations running smoothly.

Key Responsibilities

• Manage inbound calls and email enquiries
• Coordinate and schedule appointments using internal systems
• Liaise with hospitals, referrers, clinicians and patients
• Maintain accurate records and data entry
• Provide administrative support to the wider operations team
• Ensure bookings and service requests are processed efficiently and accurately

What We’re Looking For

• Experience in customer service, call centre, bookings or administration
• Strong communication skills (phone and email)
• High attention to detail and strong organisational skills
• Confident using multiple digital systems
• Ability to manage competing priorities in a fast-paced environment
• Professional, calm and solution-focused approach

If you enjoy structured processes, speaking with a variety of stakeholders, and being part of a team that keeps services running smoothly, we’d love to hear from you.

Apply now and help shape the future of hospital care with Telecare.