Marketing & Operations Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Are you a strategic operations and marketing professional ready to elevate team performance? Join JLL's Industrial & Logistics team as a Marketing & Operations Manager and become the central hub driving operational excellence, marketing impact, and business growth across NSW.

What You'll Do: Strategic Operations & Business Support

Provide high-quality operational support to the Industrial & Logistics Team in alignment with strategic priorities.

Work closely with Directors and the National Operations Manager to ensure adoption of best-practice processes that foster a high-performing team.

Play a critical role in aligning NSW marketing and operations with the broader Leasing Advisory platform, improving margin performance, enhancing client delivery, and supporting sustainable growth.

Administrative Excellence

Perform administrative duties on behalf of Directors with strong attention to detail, including diary management and travel booking.

Prepare agency agreements for new appointments and collaborate with Legal when required.

Act as backup for finance processes including fee pipeline management, recoverable/non-recoverable invoices, monthly corporate card expense reconciliation, and trust accounting processes when the Finance Assistant is on leave or at capacity.

Marketing & Campaign Management

Manage end-to-end campaign activities including photography, signage artwork, online portals, and social media channels.

Coordinate with JBS (Design CoE and Bid CoE) on the preparation of marketing materials including presentations, information memorandums, brochures, social media tiles, and EDMs.

Ensure consistent brand standards and market presence across all channels.

Business Development & Pitch Support

Coordinate with JBS/Bid CoE on submissions and pitch processes for team appointments, supporting agents and analysts to prepare and design compelling documents and presentations.

Maintain and regularly update the CRM system including marketing lists, deal pipeline, and fees.

Technology & Process Integration

Ensure the NSW team adopts and consistently uses JBS platforms (Data CoE, Bid CoE, and Design CoE) and AI tools, implementing best-practice processes to improve productivity and simplify business operations.

Champion standardization and automation initiatives.

Event Management & Team Culture

Organize and coordinate team and client events including presentations and external networking events to drive market presence and branding, focusing on efficiency of spend and tracking engagement.

Foster a positive team spirit and drive team culture that supports collaboration and excellence.

Onboarding & Training Coordination

Support streamlining of onboarding and training initiatives and processes, working closely with the National Operations Manager.

Collaborate and share best practices with other Marketing and Operations personnel nationally at JLL.

Project & Performance Management

Work with the team analyst to ensure team and client deliverables and deadlines are achieved.

Successfully contribute to the growth of income and value through delivery and measurement of strategic growth objectives, ensuring effective time and project management is deployed and development of differentiated initiatives to secure constant growth and market visibility.

What We're Looking For: Essential Requirements

3+ years' experience in Operations & Marketing roles

Strong written and verbal communication skills with creative and marketing capabilities

Advanced Microsoft Office Suite knowledge (Word, PowerPoint, Excel)

Strong organizational and project management skills with ability to work under tight timeframes and deadlines

Excellent time management and interpersonal skills with exceptional attention to detail

Self-starter with continuous drive for efficiency and process improvement

Preferred Qualifications

Experience in property or commercial real estate agency

Knowledge and experience in Canva

Knowledge and experience in Adobe Suite (InDesign, Photoshop, Illustrator)

Understanding of CRM systems and digital marketing platforms

Personal Attributes

Detail-oriented with strong problem-solving capabilities

Collaborative team player with ability to work with diverse stakeholders

Forward thinker committed to continuous learning and improvement

Strong cultural awareness and ability to foster positive team dynamics

What JLL Can Offer You: Recognition benefits

Corporate discounts and offers

'You' Days

Health & Wellbeing programs

Learning & Development platforms

Mentorship from industry-leading professionals

Paid time off for volunteer work

Premium offices

Enjoy all the complimentary barista beverages (hot or cold) of your choice

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.