Field Representative

Published 06.12.2026

Company : Safran Helicopter Engines Job field : Customer services and support Location : Bankstown , New South Wales , Australia Contract type : Permanent Contract duration : Full-time Required degree : Certificate / Diploma / Advanced Diploma Required experience : More than 5 years Professional status : Professional, Engineer & Manager

# FR0626-181832

Published 06.12.2026

Reporting to the Field Representative Manager, the Field Representative is responsible for:

• Provide local proactive assistance to the operators
• Provide technical assistance to SAFRAN Helicopter Engines Australia customers as required: 24 hours a day / 7 days a week
• Assist the customer to ensure the operational serviceability of SAFRAN Helicopter Engines equipment in compliance with safety and national airworthiness instructions
• Provide regular updates on SAFRAN Helicopter Engines Australia fleets and operational data
• Confirmation of removals according to published technical publication
• Ensure that all entries within the Logbooks, Log cards are executed correctly and as per established procedures
• Promote the entry into service of products and support services
• Facilitate the return of products for investigation, repair or overhaul as required
• The completion of Technical Reports as appropriate for the work performed
• To liaise with the Customer Support Team of any issues arising during customer interaction and recording these subjects in our global CRM database.
• Regularly visit customers as per established programme
• Report and maintain accurate Fleet activity
• Report Customer satisfaction as required
• Coordinate and communicate with Customer Support team as required to ensure highest levels of support and customer satisfaction

This demanding role requires you to have strong proven experience and knowledge in:

• One of more of SAFRAN Helicopter Engine variants such as, Arriel, Arrius, RTM322
• Performing technical support for operators
• Providing detailed customer service
• Performing maintenance tasks in service centres and in the field
• Performing release inspections and issuing release documentation
• Airframe to engine interface knowledge would be highly regarded

Additionally in this role, you will be required to frequently travel to the numerous operators in the region, therefore flexibility is rated as a key attribute.

But what else? (advantages, specific features, etc.)

We offer more than just a job - we offer a career in a globally respected organisation that values:

• A collaborative, high-performance culture
• A commitment to innovation and continuous improvement
• A diverse and inclusive workplace where your ideas matter
• Competitive benefits including 5 weeks of annual leave, access to health programs after probation, and support through our holistic Employee Assistance Program (EAP)
• Ongoing training, development, and career pathways while contributing to world-class helicopter engine technology in a collaborative and inclusive workplace

To submit your application on our website it is best to use a desktop. If you have any issues submitting your application please contact Ilona on 02 9796 6600.

SAFRAN is proud to be an equal opportunity employer. We value the skills, experience, and personal qualities of all our people and select candidates based on merit. We do not discriminate on the basis of age, gender, gender identity, sexual orientation, race, ethnicity, nationality, religion, disability, or any other characteristic protected by law. Candidates must currently have the legal right to work in Australia to be eligible to for this position. Please note all final applicants for this position will be asked to complete a national police check.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Locate your future workplace

115 Wackett Street 2200

Bankstown

New South Wales Australia