Membership Coordinator (Sales and Growth Focused)

• Chatswood, NSW
• Permanent Part-Time (30.4 hours across 4–5 days)

About The Landscape Association (TLA)

The Landscape Association (TLA) is the peak industry body for landscape professionals, dedicated to supporting, connecting, and growing our vibrant member community. We’re a small, collaborative team passionate about delivering value and fostering strong industry relationships.

About The Role

We are looking for a confident, relationship-driven Membership Coordinator to support membership growth and engagement.

This role blends internal sales, member relationship management, and event support, making it ideal for someone who enjoys connecting with people and creating meaningful experiences. You’ll play a key role in attracting new members, supporting existing ones, and contributing to a strong, engaged community through both day-to-day interactions and events.

Key Responsibilities

Sales & Membership Growth

• Respond to membership enquiries across phone, email, and digital channels
• Proactively follow up leads and convert enquiries into new members
• Promote and communicate the value of TLA membership
• Support campaigns targeting new, existing, and lapsed members

Member Relationships & Engagement

• Build strong, ongoing relationships with members
• Conduct regular check-ins to support retention and satisfaction
• Deliver a positive and professional experience at every touchpoint
• Provide onboarding and ongoing membership support

Events & Community Engagement

• Support the coordination and delivery of member events
• Assist with event communications, registrations, and follow-ups
• Engage with members at events to strengthen relationships
• Leverage events as opportunities to grow and retain membership

Administration & Systems

• Process memberships, renewals, and onboarding
• Maintain accurate records in the CRM/database
• Ensure smooth and efficient internal processes

About You

• Confident, friendly communicator who enjoys building relationships
• Proven ability to convert leads or drive sales outcomes
• Passionate about delivering great customer and member experiences
• Organised, proactive, and detail-oriented
• Motivated by targets and contributing to business growth
• A team player with a positive, can-do attitude

Skills & Experience

• 3+ years’ experience in sales, customer service, or similar role
• Demonstrated internal sales or lead conversion experience (essential)
• Strong written and verbal communication skills and proficiency in Microsoft Office
• Experience supporting events or member engagement activities
• CRM/database experience (desirable)
• Experience within the landscaping or trade industry highly regarded

Why Join Us?

• Supportive and collaborative team environment
• Opportunity to grow your career in sales, membership, and events
• Varied role with real impact on member experience and business growth

If you’re ready to build on your sales experience while developing your skills in events and relationship management, we’d love to hear from you.

Apply via SEEK with your resume and a short cover letter.