Tenancy Manager

Why this role Matters

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About the Role

The Housing Tenancy Manager is responsible for tenancy support and property support to the Alice Springs Todd Street Men's (24 units) and Towards Independence Alice Springs (9 units + 2 houses) homelessness programs.

This role will require the ideal candidate to oversee participant agreements, receipt of rental and conduct property inspections ensuring tenants comply with participant agreements. You will play a pivotal role in working alongside our Case Managers and Support workers to ensure we deliver quality services.

This is an incredible opportunity for the ideal candidate to use their property management skills, relationship building and leadership skills, whilst making an impact on the lives of others.

This is a permanent, full-time, position, located in Alice Springs, NT. Salary in accordance with SCHADS Social and Community Services Level 4.

Key Responsibilities

• Proactively manage grounds keeping while respecting the rights and privacy of residents and their visitors through supervision of Caretaker / Cleaner and or contractors to the property
• Manage and monitor tenancy including rental inspections, rent ledgers, leases and urgent + non urgent maintenance
• Management of tenant arrears and complaints on a day-to-day basis
• New tenants / clients are provided with a welcoming and responsive induction
• Client progress, outcomes and all associated forms are updated into SAMIS in accordance with TSA standards and procedures
• Incidents and risks are reported as per TSA SolvSafety and program requirements
• Ensure property inspections and conditions reports are actioned regularly.

About You

• Demonstrated previous experience working in a similar position (community housing or real estate)
• Experience working with people who may not have English as a first language
• Sound computer literacy in common applications such as Word, Excel and Outlook
• A Working with Children (Ochre Card) Vulnerable people check is required
• A current NT Drivers Licence
• Ability and willingness to be on call and work outside normal business hours, in emergencies

Why Work For Us

• Eligible employees can access NFP Salary Packaging (up to $15,900 tax free) plus meals and entertainment benefit ($2,650)
• Generous paid Parental Leave for primary (12 weeks) and secondary carers + Purchased Leave Scheme (up to 8 weeks) + Workplace Support Leave (5 days) for volunteering in Salvos initiatives
• Flexible and hybrid WFH arrangements, access to Fitness Passport and Consumer Discounts
• Access to EAP and health & wellness initiatives
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable social impacts

How to Apply

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.