Program Administrator

Join headspace and be part of a passionate team supporting young people and their families through important moments in their lives. As our Program Administrator, you’ll create a warm, welcoming first impression while helping deliver a smooth, coordinated service.

This is a rewarding opportunity for someone who genuinely enjoys working with young people, thrives in a fast-paced environment, and wants to contribute to a service that makes a meaningful impact every day.

360 Health + Community is an established, experienced and growing not-for-profit organisation delivering specialised mental health services, headspace(3X), suicide prevention, psychosocial support, chronic health & aged care, allied health, Street Doctor, and NDIS support coordination and allied health services. We operate throughout the Perth metropolitan area, the Mid-West (out of Geraldton), and the Goldfields (out of Kalgoorlie). In delivering our NDIS support coordination and recovery coaching services we specialise in the psychosocial domain and work with complex participants, including those living with more than one disability.

Our headspace Rockingham team has an opportunity for a highly motivated Program Administrator. Working under the direction of the Centre Manager and Clinical Lead, you will play a pivotal role in ensuring young people and their families receive coordinated and effective support. We are seeking a highly motivated and dynamic person to be the initial point of contact for young people and families who can:

• Provide an emotionally intelligent reception service for the centre, welcoming and valuing all who make contact with us
• Manage all incoming calls, emails, mail and client documentation
• Work closely with the Centre Manager and Clinical Lead to effectively and efficiently coordinate appointment bookings
• Meticulously maintain client records in a timely manner, and assist the team in accessing required information and resources
• Manage MBS, ensuring all billable sessions are accounted for
• Support reporting and other business needs
• Develop excellent working relationships within the team, and with internal and external stakeholders, to ensure open lines of communication and ultimately a seamless, accessible service for our clients

The position is full-time permanent and based at our Rockingham office.

What we are looking

Essential

• Training and/or a tertiary qualification in a relevant discipline, or equivalent level of expertise gained from a combination of experience, training or professional accreditation.
• Previous administrative experience as well as demonstrated strong organisational skills including the ability to manage workloads and achieve outcomes in a busy environment.
• Experience and highly developed skills in interacting with the public in a prompt, friendly and confidential manner.
• High skill level and literacy in information management and communication technologies, including desktop computers, word processing, spreadsheet and database software packages.
• Highly developed written and verbal communication skills, and the ability to engage with, establish and maintain effective relationships with a diverse range of people, including young people, health professionals, educators, academic researchers, and service providers.
• Demonstrate previous experience whilst working within a multidisciplinary team where you have been the first point of contact in dealing appropriately and respectfully with young people and their families, and the young person experiencing mental health concerns.
• N ational Police Certificate, Working with Children Check

Desirable

• Familiarity with primary health system
• Self-motivated with ability to display initiative
Participation in the maintenance of a Quality Management System as part of a team

What 360 Health + Community offers

An attractive pay rate starting at $32.01. PLUS superannuation, PLUS salary packaging.

• Salary packaging options (up to $15,900 per year).
• Birthday and wellness leave.
• Peer support, professional development.
• Mobile phone and laptop supplied.
Working in a multidisciplinary team environment

Click Apply to submit your resume and a cover letter addressing the ideal candidate statements listed above.

Applications close on Friday, 26 June 2026. We encourage early applications as the selection process will begin immediately, and we reserve the right to close applications once the vacancies have been filled.

Please contact

Kate Kapolos on 0494 657 550 with any queries.

360 Health + Community is an Equal Opportunity Employer who values and encourages diversity within its workforce.

We are looking for a supportive and organised Program Administrator to join our headspace team. You will be the first point of contact for young people and families, helping them feel welcome and supported from the moment they connect with us.

In this office-based role, you will manage reception, coordinate appointments and support clinicians to keep services running smoothly. You will also provide essential administrative support, maintain client records and assist with day-to-day operations.

If you are a strong communicator who enjoys working in a fast-paced, team-focused environment and making a positive difference in young people’s lives, we would love to hear from you. Please submit your application early as interviews will commence as preferred applicants are identified. (Part-time may be considered)