Service Manager

About The Role

This is a key office-based position supporting the Management team with the day-to-day operations of our commercial HVAC service business. The role focuses on coordination, leadership, and operational oversight to ensure efficient service delivery and excellent customer outcomes.

This is an opportunity for someone who wants more than just a job - someone who wants to lead people, improve systems, create strong culture, and make a real impact.

We're looking for someone who leads with energy, professionalism, and accountability and can confidently manage both people and operations.

Key Responsibilities

• Leading and managing the operations team and subcontractors.
• Schedule, dispatch and coordinate HVAC technicians across multiple client sites throughout Victoria.
• Liaise directly with clients to understand service requirements and coordinate site visits
• Monitor, track and manage the progress of service jobs to ensure timely and efficient completion
• Provide regular and professional updates to clients regarding job status, delays, or changes
• Maintain accurate records of service activities, assets, contracts, and maintenance schedules
• Order parts, assist with troubleshooting, and escalate complex issues when required
• Identify opportunities to optimise service delivery, workflows, and client satisfaction
• Assist with basic quoting and support management with complex quote preparation
• Helping shape the future growth and direction of the business

About You / What We're Looking For

• Strong HVAC experience in commercial air-conditioning and refrigeration
• Excellent organisational and time-management skills, able to multitask and prioritise
• Confident communicator, able to liaise with clients and technicians
• Commercially minded, able to manage team workflow and service contracts
• Technical HVAC knowledge and quoting experience
• Team player who thrives in a positive, easy-going office environment
• Solid technical understanding of HVAC systems, with the ability to troubleshoot basic issues and make informed service decisions
• A strong desire to build better systems, improve efficiencies, and streamline processes
• Confidence using technology, job management systems, apps, and cloud-based platforms. Experience with SimPRO a plus.
• Experience in Building management systems (BMS) and HVAC control systems would be a plus.

What We Offer

• Competitive salary based on experience and capability
• Company dual-cab work Ute provided
• Full-time, stable employment
• Supportive, friendly, and professional workplace
• Real opportunity to grow, influence, and be recognised

Preferred Experience & Qualifications

• Minimum 2+ years' experience in a leadership, operations, or management role within a trade or service-based business
• Experience managing both field staff and project/job workflow
• Current Refrigeration, Electrical or Plumbing trade licence in Victoria
• Strong understanding of WHS requirements, compliance, and best practices
• Experience using job management software and operational systems