Retail Store Supervisor

NFP | New Role | Permanent Part-time Opportunity | Progressing to Full-time |

At Animal Welfare League of Queensland (AWLQ), our vision is a safe and caring environment for every companion animal. Guided by integrity, compassion, innovation, and optimism, we lead the animal welfare sector and strive for a brighter future for animals and our community.

The Opportunity

Our Gold Coast retail stores are transforming as we grow our commercial presence and refresh our ‘Op Shops’ to 'Thrift Shops.' We want experienced Retail Supervisors to support our volunteers and lead day-to-day operations, while creating an outstanding customer experience. We have openings at Burleigh Heads, Beenleigh, Gold Coast Rehoming Centre and Ipswich for 32 hours a week, including weekends.

You will be a hands-on, experienced Retail Supervisor with a sharp eye for detail, supporting the overhaul of our store presentation, developing our volunteer team to drive sales, and maintaining the benchmark for our AWLQ Thrift Shop.

Key Responsibilities

• Deliver outstanding customer service, creating a warm, friendly, and welcoming environment.
• Demonstrate hands-on support across customer service, volunteer coordination, store presentation, cash handling and operational compliance.
• Lead, inspire and motivate the volunteer team to be sales superstars.
• Support the roll-out of a new POS and Time & Attendance systems.
• Supervise POS operations, including opening and closing reconciliations, floats and cash handling procedures.

About You

• Previous experience in guiding a team
• Excellent customer service skills to build loyal customer relationships
• Engaging interpersonal skills with a focus on team building
• Minimum 1–2 years of retail or customer service experience
• Results-driven with a continuous improvement mindset
• Collaborative team player who leads by example and thrives in a fast-paced, purpose-driven environment
• Creative thinker with an eye for detail and innovation
• Experience with POS & Time and Attendance systems
• Driver's Licence preferred
• Willingness to obtain a Police clearance

How To Apply

If you're excited by this role and ready to support the future of animal welfare, we want to hear from you.

Please submit your application, including your resume and cover letter, outlining your relevant experience. Applications will be reviewed as they are received, and we'll close the position once we find our ideal candidate.

AWLQ is one of Queensland’s most dynamic and best-loved charities. Our organisation is the leader in the zero euthanasia movement nationally and is considered a national leader in animal welfare. AWLQ locally provides a safe haven for close to 10,000 stray and homeless animals each year, while also assisting other communities in saving homeless animals.

In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.

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