Senior Coordinator, Integrity and Appeals

Overview

• Full-time, Continuing position
• Salary Professional HEW 8 ($121,213 - $136,507) + 17% Superannuation and Flexible Working Arrangements
• Based at the Melbourne CBD campus

About the Role

The Senior Coordinator, Integrity and Appeals is responsible for the effective management and administration of all activities and processes relating to integrity and appeals for courses and programs offered by the College of Design and Social Context in all modes and locations. This role manages the College Integrity and Appeals team, ensuring that all activities are completed and compliant with University policies, making effective use of relevant systems to deliver services in a professional and timely manner.

The incumbent will work collaboratively and pro-actively with key stakeholders, including professional, academic and teaching staff, to achieve strategically aligned and sustainable outcomes. The position plays a key role in support of the service delivery improvements in line with the College’s strategic directions, ensuring alignment with University directions, and leads cultural and work practice changes required to support operational objectives.

To be successful in this position, you’ll have:

• Proven knowledge and demonstrated experience in the coordination and delivery of local, global, and online academic services operations in the tertiary education sector.
• Proven experience in leading and motivating direct reports and broader staff groups to deliver high performance outcomes.
• Demonstrated ability to deliver high-quality customer service, applying understanding of stakeholder needs to improve experience.
• Well-developed organisational and planning skills and the ability to analyse complex problems and synthesise information to develop solutions
• Demonstrated knowledge and ability to interpret and apply policies, provide specialist advice, and work collaboratively with colleagues beyond the immediate work unit to achieve team and organisational objectives.
• Demonstrated success developing and improving administrative systems and processes.
• High level interpersonal and communication skills and the ability to build and maintain effective and productive relationships with a wide range of stakeholders at various levels of an organisation.
• Demonstrated written and verbal communication skills, including report-writing, presentation skills and process mapping.
• Knowledge of secondary and tertiary education systems (desirable)

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the College

The College of Design and Social Context encompasses RMIT University’s renowned art, architecture, design, built environment, communication, and social science disciplines. The College has 24,500 students and over 1,000 staff located in 9 schools.

The College’s academic programs are generally market leaders and in high demand. Based on a strong foundation of practice-led, industry partnered teaching and research, we aim to deliver skilled graduates with a deep sense of purpose, and high impact research and innovation.

For more information see www.rmit.edu.au/dsc

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘ Apply’ link above.

For further information about this position, please see Position Description below or contact Jessica Bernardo (Senior Talent Acquisition Advisor) via email ***email_hidden***.

PD – Senior Coordinator, Integrity and Appeals

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.

Applications Close

25 June 2026 11.59 pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.