Concierge Supervisor

• RACV Royal Pines Resort | Gold Coast | Full-time
• Generous employee benefits & discounts on RACV products & resorts
• Join a large trusted Australian brand & VIC’s largest member-based organisation

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

Are you career focused and passionate about guest services? Do you thrive in a dynamic and fast paced hotel/resort environment? Our team is expanding, and an exciting opportunity has arisen for a Concierge Supervisor to lead a small concierge team, who greet our guests with a warm welcome and deliver exceptional customer service.

This could be just the right role for you?

As the Concierge Supervisor, you will oversee the daily concierge operations, handling guest enquiries and requests, coaching, training and mentoring the team. As one of Australia’s leading conference and events resorts, we offer premium accommodation, multiple dining outlets, day spa and a championship golf course. We are committed to providing guests with exceptional services and luxurious experiences. Your key responsibilities for the role include:

• Lead, coach, mentor and support the concierge team to deliver exceptional guest experiences
• Greet guests and large groups on arrival assisting with check in/out, luggage, transport, bookings and other requests
• Monitor and manage traffic flow on resort entrance driveway
• Assist guests with enquiries, requests and complaints in a professional and efficient manner
• Provide guests with resort information and recommendations on local events, restaurants, shopping and tourist attractions
• Collaborate with front office and other departments to ensure guests needs are met
• Maintain a clean and presentable lobby entrance, and a safe environment for guests and staff
• Drive golf carts throughout the property

What you’ll need to be successful

• Full availability and flexibility to work a rotating roster between approx 6am-11pm, incl. weekends & public holidays eg. 6.30am-2.30pm & 2.30-10.30pm
• Previous concierge supervisor experience in a 4-5 star hotel/resort, or similar environment essential, with an understanding of hotel and concierge operations
• Demonstrated leadership skills, coaching, training, motivating and encouraging team work
• Current drivers licence & RSA Certificate
• Proficient in MS Office applications & PMS, Opera desirable
• Exceptional communication skills, a passion for customer service and a positive attitude
• Ability to perform heavy lifting and physical requirements of the role
• Knowledge of local events, restaurants, shopping and tourist attractions
• Excellent grooming & personal presentation

We are Offering

• Permanent Full time 38 hours week
• Salary + penalties evenings, weekends & public holidays + 12% super
• Collaborative workplace culture & values led organisation
• Employee of the month awards & recognition programs
• Career training & professional development opportunities
• Great discounts on accommodation at 10 RACV resorts, dining + more
• Free roadside assistance & up to 50% discount on insurance incl vehicle & home + more
• Health and wellbeing benefits – discounts on gym & golf memberships, spa, eye wear rebate, paid volunteer day, parental leave, EAP + more
• Complimentary parking onsite
• Laundered uniform

The RACV difference

Challenge yourself with diverse work and go further than you thought at RACV.

Application process

You can learn more about the RACV at www.careers.racv.com.au

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link.