Cloud Services Manager

About the role

We are seeking a forward-thinking and experienced Cloud Services Manager to lead the delivery, governance, and assurance of enterprise cloud services. In this critical role, you will partner closely with the Strategy & Architecture team to ensure that strategic cloud patterns and principles are effectively translated into operational outcomes. You will play a key part in shaping a cohesive, scalable cloud environment that aligns with organisational priorities while supporting innovation and business agility.

Operating within a cloud capability that is still evolving, you will drive the uplift of team skills and the adoption of modern engineering practices such as Infrastructure-as-Code (IaC) and DevSecOps. You will establish robust governance, assurance, and monitoring frameworks, along with Cloud FinOps practices to optimise usage, manage costs, and strengthen financial accountability.

Key responsibilities of this role are:

• Apply best practices in cloud operations, assurance, and governance to uplift the NHVR’s cloud capabilities.
• Track and drive the implementation of modernised cloud guardrails, automation, and monitoring frameworks to enhance governance and reduce operational risks.
• Accountable for embedding security-first principles (e.g., DevSecOps, data sovereignty compliance) into cloud service delivery.
• Provide leadership and technical guidance to develop team capabilities in Infrastructure-as-Code (IaC), cloud monitoring, and DevOps tooling.
• Identify and report risks associated with unmanaged cloud resources, including compliance gaps or vulnerabilities, and propose mitigations.
• Partnering with the IT Service Management and Service Desk Provider, prepare and deliver performance reports, highlighting SLA/OLA compliance, incident resolution trends, and opportunities for improvement.
• Define clear accountabilities, governance structures, and reporting mechanisms across all providers to ensure seamless end-to-end service delivery.
• Facilitate collaboration between service providers to resolve incidents, manage dependencies, and drive consistent service outcomes.

To learn more, the position description can be found on the NHVR Careers site - https://careers.nhvr.gov.au/jobs/search

About You

To be successful in this role you will ideally be tertiary qualified holding a Bachelor’s degree in Information Technology, or a related field (equivalent industry experience may also be considered) and have demonstrated experience managing and operating large-scale cloud environments (AWS, Azure, or multi-cloud), delivering secure, scalable, and compliant cloud services in alignment with strategic goals.

You are a proven people manager with demonstrated experience building, leading, and developing technical teams, with a track record of lifting team capability and creating high-performance cultures.

The D&T team is currently in a period of significant transition and capability uplift. You will be comfortable leading in an environment where not everything is defined, processes are still maturing, and priorities can shift. You bring the ability to create clarity and direction for your team without waiting for perfect conditions, and you understand that building something better while keeping the lights on requires both patience and pragmatism.

Your toolkit for success:

• Demonstrated extensive experience in managing and uplifting cloud environments in AWS and Azure, particularly in settings where cloud governance and operational DevOps maturity is low.
• Proven success in designing and implementing governance structures for cloud services, including guardrails, monitoring frameworks, and operational processes.
• Extensive hands-on expertise in Infrastructure-as-Code (IaC) using tools such as Terraform, plus automation experience in CI/CD pipelines.
• Demonstrated ability to lead capability uplift programs for teams with limited current expertise by developing training plans, mentoring staff, and gradually introducing advanced cloud practices (e.g., automation, DevSecOps).
• In-depth knowledge of modern cloud security principles and tools, including identity and access management (IAM), data protection, and vulnerability management.
• Experience embedding monitoring and observability solutions using tools such as AWS CloudWatch, Azure Monitor, or similar platforms to ensure end-to-end system health visibility.
• Strong leadership and collaboration skills, with a proven ability to drive cross-functional alignment across DevOps, Infrastructure, Strategy and Architecture, and Cyber Security operations.

Ideally you will have:

• Cloud platform certifications, such as AWS Certified Solutions Architect, Azure Administrator Associate, or equivalent certifications, demonstrating expertise in cloud technology and design.
• ITIL Foundation Certification (v3 or v4), illustrating a solid understanding of service management and its application in managing cloud operations.

Why join us?

The National Heavy Vehicle Regulator (NHVR) commenced operations in 2013 as the national entity responsible for regulating all vehicles in Australia over 4.5 tonnes gross vehicle mass. The NHVR minimises the compliance burden on the heavy vehicle transport industry, reduces duplication and inconsistencies across state and territory borders, and ultimately for the heavy vehicle business with government in Australia.

We are headquartered in Brisbane and employ more than 1000 people across the ACT, New South Wales, Queensland, South Australia, Tasmania and Victoria.

We offer

• A competitive salary package
• Hybrid working environment - up to 2 days from home.
• Wellbeing programs - discounted fitness through Fitness Passport, Discount health insurance, flu vaccine, financial programs including discounted banking products, finance information sessions.
• Salary packaging options including novated lease.
• Discounted IT products including Microsoft and free family password security plan.
• Ongoing training and professional development support
• Professional membership

Application Process

Please apply with your CV and cover letter addressing the essential requirements of the role.

Applications close: 5:00pm 26th June 2026 applications may close earlier than the listed closing date if suitable candidate/s are identified prior).

If you have any questions, please don’t hesitate to contact the NHVR recruitment team on ***email_hidden***.

Successful applicants will be required to complete standard pre-employment checks including a national police and work rights check.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome applications from people of all backgrounds, experience and abilities.