Application Platform Support Officer

The Industry School, formerly the AITC, is unlike any other senior school. We’re for young people who seek a deliberately different educational experience. An industry-driven one. For those who want to learn in the classroom, within workplaces, and on the job. We’re for those young people who seek to start building real-world strengths and skills now, not only in the future.

We provide a unique two-to-three-year program for young people in Years 10 to 12 designed to progressively develop employability skills and achieve individualized learning goals while meeting the requirements of the Queensland Curriculum and Assessment Authority (QCAA) and the Australian Skills Quality Authority (ASQA).

Our aim is to seamlessly blend senior education and vocational training to engage young people in purposeful learning experiences that are relevant to the real world of industry.

About the Role

We are seeking an Application & Platform Support Officer to join our team in a full-time, permanent capacity, with the opportunity for hybrid working arrangements.

The Application & Platform Support Officer provides first-line support for the School’s core platforms, including Microsoft 365 and the Student Management System suite. This role ensures systems remain accessible, reliable, and operating effectively by managing user requests, monitoring platform performance, and maintaining accurate documentation.

Supporting a range of ongoing transformation initiatives, the role plays a key part in embedding new technologies into day-to-day operations, ensuring end users receive consistent and responsive support. The position also works closely with senior technical staff, escalating more complex issues to ensure timely resolution and continuity of service

Key Responsibilities include

• Provide first-line support for SMS and Microsoft 365 platforms, resolving routine issues and escalating as needed
• Monitor system health, logs, and alerts, and document outcomes
• Manage incidents, service requests, and communicate updates to users
• Support onboarding, user access, and account provisioning in line with policies
• Perform basic system configuration updates under guidance
• Run data checks, generate reports, and escalate data concerns
• Follow security, privacy, and compliance requirements, supporting audits where needed
• Contribute to documentation, identify improvements, and support team knowledge sharing

Values and Benefits

Our values play a critical role in cultivating culture. They set the standards for how we behave, interact with others, make decisions, and choose to act. They are:

• Demonstrate genuine care
• Think progressively
• Take courageous action
• Achieve inspiring outcomes
• Contribute authentically
• Succeed collectively

We value and recognise our people through a range of benefits including superannuation matching after a qualifying period, access to corporate rate health insurance, salary packaging, staff discounts, Employee Assistance Programs, Professional Development, and the opportunity to participate in community-based activities in Australia and Cambodia to name a few.

Desired Skills and Experience

About You

Essential

• Certificate IV or Diploma in Information Technology or a related discipline (or equivalent demonstrated experience).
• Experience providing technical support in a service desk or IT support role.
• Basic understanding of Microsoft 365 services (Teams, SharePoint, Exchange, OneDrive).
• Strong communication and customer service skills.
• Demonstrated understanding of ITIL and ITSM processes and procedures.
• Ability to demonstrate The Industry School values.
• Working with Children Check (Blue Card) or QCT Registration.
• Valid driver licence and right to work in Australia.

Desirable

• Familiarity with student management systems or similar business application platforms.
• Experience with ITSM platforms (e.g., ServiceNow, Freshdesk).
• Experience in a school or education environment.

To Apply

If this role sounds like you we'd love to hear from you!

Applications close 29th June at 12pm

Please note: Interviewing may commence prior to the closing date on receipt of application. If this opportunity has sparked your interest, please apply as soon as practicable.

For a copy of the Position Description or to find out more, please contact ***email_hidden***

All young people who come to The Industry School have a right to feel and be safe. We are committed to the safety and wellbeing of all young people. We are committed to providing a child safe and child friendly environment, where young people are safe, feel safe and are able to actively participate in decisions that affect their lives. We have a zero tolerance for child abuse and other harm. All teaching candidates must be QCT registered. All other candidates must hold entitlement to work in Australia and a current working with children check. Successful candidates will be subject to relevant background checks, including a police check, to determine suitability and ensure compliance to working with children legislation. All candidates are subject to the requirement to disclose any information relevant to your eligibility to engage in activities including children.to working with children legislation. All candidates are subject to the requirement to disclose any information relevant to your eligibility to engage in activities including children.