Service Desk Analyst

Service Desk Analyst

Location: Perth

Start Date: ASAP

Duration: 3 months initial + 3 month extension

Working Flexibility: Onsite

Role Overview

We are seeking a proactive and customer-focused Desktop Support Analyst to join our team in Perth. In this role, you will provide first-line technical support across a modern workplace environment, ensuring end-users can effectively carry out their daily activities. This position requires someone who is hands-on, solutions-driven, and confident tackling both straightforward and more complex technical issues, while delivering exceptional customer service.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

Key Responsibilities

• Provide first-line support for hardware, software, and modern workplace technologies
• Deploy, configure, and support laptops, desktops, and mobile devices for end users
• Manage and resolve incidents and service requests within SLAs using ITSM tools
• Perform hands-on troubleshooting and hardware fixes when required
• Escalate complex issues to Level 2 or specialist teams as needed
• Contribute to continuous improvement by identifying recurring issues and suggesting solutions
• Deliver excellent customer service and build strong end-user relationships

Skills & Experience

• Strong experience supporting Microsoft Windows desktop environments
• Solid knowledge of Microsoft 365 services including Teams, SharePoint, and OneDrive
• Experience working with IT Service Management tools such as ServiceNow or similar
• Familiarity with ITIL or structured service delivery frameworks
• Strong troubleshooting and problem-solving capabilities
• Excellent communication skills with the ability to engage both technical and non-technical users
• A proactive, hands-on approach with a willingness to tackle complex issues

Questions? Reach out: ***email_hidden***