Senior Property Officer, Vehicle, Claims and Compliance (Insurance)

Department: FP Financial Planning 2

Department/Agency: NSW Trustee and Guardian

Location: Parramatta, NSW, AU, 2150

Req ID: 84185

Senior Property Officer, Vehicle, Claims and Compliance (Insurance) – NSW Trustee and Guardian

• 1 x Temporary full-time vacancy up to 9 months. 35 hours per week.
• Location: Parramatta. Flexible and hybrid working options available.
• Clerk Grade: Level 5/6. Base salary $102,936 p.a. to $$113,579 p.a. plus 12% superannuation and annual leave loading.

At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW. The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions. We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state’s most vulnerable people.

We support over 50,000 customers annually and manage almost seven billion dollars in customer assets. A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

About the team

Financial Performance and Investments Division comprises teams supporting the financial and investment needs of our clients as well as maintaining, enhancing, and protecting their assets. These services cover the management of properties, shares, investments, and other personal assets; the processing of customer and third-party payments and receipts; the handling of a range of taxation matters; developing financial plans and budgets to support our customers; and providing corporate frameworks, tools and services for Procurement, Project Management Governance, and Budgeting and Reporting to the organisation.

About the role

We are seeking a dedicated and experienced Senior Property Officer to join our Property Services team. In this role, you will be responsible for delivering high-quality services related to property and insurance claims for NSW Trustee and Guardian customers.

As a Senior Property Officer, you will assist with reviewing complex insurance matters, inspections and safety and compliance reports for insurance purposes. You will independently manage high-volume and complex customer insurance transactions, providing guidance and support to our Property Officers. You will play a crucial role in ensuring that vehicle and real estate insurance services are delivered consistently and in a timely manner, in line with NSW Trustee and Guardian’s Customer Excellence Principles. Additionally, you will provide support and guidance to Property Officers, fostering a collaborative and efficient work environment.

If you are passionate about delivering exceptional customer service and have experience in managing complex insurance claims, we would love to hear from you. Join our team and contribute to the delivery of high-quality, consistent, and timely property and insurance services.

For more information about the position, view the role description.

About you

Application is encouraged if you demonstrate the following skills, knowledge and experience:

• Tertiary qualifications or equivalent experience in complex property insurance claims and capacity to interpret contracts.
• has experience and is passionate about supporting people with disability, vulnerable or older people.
• be an excellent communicator with the ability to work effectively with customers with a range of circumstances, including those experiencing homelessness, substance misuse, chronic mental illness and contact with the criminal justice system
• will thrive on taking a coordinated approach to customer vehicle and property insurance matters, working closely with customers, stakeholders, colleagues and external service providers such as insurers, contractors, and strata management.
• able to produce insurance related reports to provide updates to management.
• have strong collaboration skills that will allow you to build and develop working relationships and open channels of communications across all teams in the Estate Management division and Estate Planning and Administration division, other NSW Trustee and Guardian divisions and external stakeholders.

If this sounds like you, we would love to hear from you.

Essential requirements

• As per role description.

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

• complete the online application
• submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability for the role
• answer the following targeted questions when prompted within the application form (maximum 500 words):

Targeted Question: Describe a situation where you were faced with a complex insurance claims related issue. What was the issue? What did you do to resolve the issue? What was the result? (Max. 500 words)

Read: writing your job application for tips on the application process.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.

Closing date Applications close 11:59pm, Thursday 25 June 2026

For enquiries about the role, please contact Kristin Costa, Principal Property Officer via email on ***email_hidden***

For enquiries about the recruitment process, please contact Talent Advisor, Hina Maudarbocus, Talent Advisor on Hina [email protected].

Please do not send your applications directly via email, LinkedIn, or SEEK. Only applications submitted via the online portal will be accepted.

Please note

• If you need an adjustment in the recruitment process, please contact People and Culture via email at [email protected]
• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.