Internal Sales & Customer Service Representative

As a leader in the civil construction sector for over 29 years, Jaybro is a full-service supplier to infrastructure and construction sectors with offices, warehouses and manufacturing facilities across Australia & New Zealand. Jaybro strives to provide its customers with industry-leading service, fast delivery, expert advice and quality products. Jaybro Group is on a mission to make life easier for infrastructure contractors.

Backed by empowered teams with expertise across safety, hardware, fencing, civil consumables, geosynthetics, and underground utilities, Jaybro sets the standard in infrastructure through trusted products, services, and people. We’re more than just a service provider—we’re here for you every step of the way. Our motivated teams are supported through ongoing development in a positive, inclusive workplace, proudly recognised as a Great Place to Work for five consecutive years and ranked #5 on Australia’s Best Workplaces List 2024 (medium category).

About the Role

In this full-time, Monday to Friday role, 8.30am to 4.30pm, you will work alongside a fun and experienced team to provide expert product knowledge, answer calls, process orders, and resolve customer enquiries. You will manage inbound enquiries and proactively generate outbound sales through quoting, order processing, and sales follow-up, while building strong customer relationships and identifying opportunities to grow accounts. This is a great opportunity to build your knowledge and make a meaningful contribution to customer and team success.

Responsibilities

• Manage inbound phone, email and trade counter enquiries, delivering exceptional customer service and converting opportunities into sales.

• Proactively grow sales through customer follow-up, account development, new customer outreach, promotional campaigns, and outbound sales activities.

• Prepare quotes, process orders, maintain customer information, and follow opportunities through to closure using Salesforce, SAP, and related systems.

• Build strong customer relationships, provide expert product advice, identify cross-sell and upsell opportunities, and support customer account needs.

• Collaborate with sales, warehouse, and logistics teams to ensure accurate order fulfilment, customer satisfaction, and compliance with company policies and procedures.

Requirements

• Proven experience in customer service/sales, including inbound/outbound calls and upselling

• Strong communication skills (written and verbal)

• High attention to detail and accuracy

• Ability to multitask and prioritise in a fast-paced environment

• Proficient in Microsoft Office, CRM and ERP systems, with a strong willingness to learn and grow

As part of Jaybro Group's recruitment process you may be required to complete an online assessment, pre-employment medical & national criminal history check will be required.

Benefits

People enjoy working at Jaybro because of the supportive, customer-first culture where teamwork, accountability and growth are genuinely valued.

• Be part of a Certified Great Place to Work with a fun, high-performing and supportive culture

• Enjoy a competitive salary + Profit Share Scheme – share in our success

• Grow your career with ongoing training, development and real progression opportunities

• Get recognised and rewarded through our ELEVATE platform

• Support your wellbeing with Elevate Wellbeing and our Employee Assistance Program (UPRISE)

If you'd like to join a winning team and a company with a fantastic culture and plenty of room for growth and development, please apply now.

Only successful candidates will be contacted.

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.