Customer Experience Consultant

Are you passionate about helping people find the perfect car, hassle-free?

At Karmo, we make car ownership simple, flexible and stress-free through our vehicle subscription service. We’re on the lookout for a Customer Experience Consultant who’s passionate about helping customers find the right car and enjoy every step of their Karmo journey.

What You’ll Be Doing

• Guide customers to the best vehicle subscription for their needs.
• Deliver outstanding service that drives loyalty and repeat business.
• Work collaboratively with the team to meet customer and business goals.
• Support customers throughout their lifecycle from onboarding to renewals and returns.
• Collaborate with operations, sales and delivery teams to ensure a seamless experience.
• Handle customer feedback and resolve issues quickly and professionally.

What You’ll Bring

• Automotive experience in a dealership, rental, or customer-facing environment is desired but not essential.
• Extensive customer service experience with a genuine passion for helping people.
• Excellent communication skills, with the ability to build rapport and handle a variety of customer interactions professionally.
• Experience using multiple CRM systems and confidence navigating new technology platforms.
• A current, valid Australian Driver’s Licence is a must.
• Strong attention to detail and problem-solving skills.
• A positive attitude and drive to grow with an expanding business.

What's In It For You

• OTE (On Target Earnings) up to $75,000++ per annum plus super
• Monday to Friday | 08:30am till 5:00pm
• Fully Maintained Vehicle + Fuel Card + Toll Tag (T&C's apply)
• Mascot, NSW, 2020
• 8 Weeks of Employer Paid Parental Leave
• Family Vehicle Subscription Discount
• Be part of a growing, forward-thinking business in the automotive space

About The Company

Karmo is Australia’s largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access. Our innovative model lets customers regularly swap cars to suit their changing needs, offering a smarter alternative to traditional car ownership.

How To Apply

If this role sounds like you, please click on the apply button & follow the prompts. We will get in touch if you are shortlisted for this opportunity.

*You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria. All shortlisted applicants will be required to undertake a pre-employment check including police and medical check*