Customer Service Officer

What You Will Do

Our client is a national professional services organisation with over 250 staff. Working within their Trustee Operations team, you will work on the front line supporting Indigenous trust beneficiaries - answering a high volume of calls, processing distribution applications and connecting people with the support they need. It’s a busy, fast-paced role where no two days are the same. You will:

• Talk with beneficiaries every day - by phone, email or in person
• Process trust distribution applications accurately and efficiently
• Handle enquiries and connect people with the right advice
• Provide administration support as required

What you will offer

• High-volume contact centre or customer service experience
• Be a confident communicator - clear, respectful and professional
• Have good computer skills and be generally tech savvy
• A mature, reliable and motivated approach
• Great organisational skills so you are able to juggle deadlines
• Genuinely keen to make a positive difference to others

Why this role?

• A fun and engaging work culture with a close-knit and friendly team
• While this is a full time position, reduced hours may be available for the right person
• Excellent training provided
• Possibility that the role could go permanent

How to apply

To apply for this role, submit your resume via the Apply Now button below. For a confidential discussion regarding this role, please contact Tania Rogers on 0472 512 116.

About Lawson Delaney

Lawson Delaney’s recruitment team is passionate about helping candidates find their dream job. We consider culture, and your current needs and aspirations to find roles that will enable you to flourish.