Billing Administrator

Who Are we?

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

Be the driving force behind accurate billing and exceptional customer service.

The purpose of this role is to support the Billing Admin Team in setting up, maintaining, and invoicing contracts accurately and on time. You will also handle customer queries related to contracts and billing, while working closely with internal Ricoh teams to resolve issues.

This is a fast-paced Shared Services role that requires strong problem-solving and critical thinking skills, the ability to collaborate with multiple stakeholders, meet deadlines, and maintain accurate contract data. Previous billing or administration experience and strong Excel skills are highly desirable.

Key Responsibilities

• To ensure that billing is produced on time and accurately, against the right account, is sent to the required recipient along with any required supporting detail.
• Set up billing records in an accurate and timely manner. This must include a review of the details proposed for completeness and gross error. Review any special account notes or instructions and amend the data where necessary. Escalate where required.
• Maintain billing records. This includes but is not limited to; site address, ‘invoice to’ location, analysis codes, finance contract number, device and meter contacts, and consumable details.
• Expire records, block from further service/toner and bill final reads.
• Investigate and close out customer complaints, escalated issues and queries in a timely and professional manner. Engage with customers both via email and over the phone to help solve their queries.
• Process meter corrections and sundry invoices according to agreed process, accurately and in a timely manner.

What You'll Bring

To be successful in this role, you will have:

• Previous billing administration experience will be highly advantageous
• Ability to investigate and resolve complex billing issues
• Data entry skills and above average typing skills
• Intermediate or above MS Excel Skills
• High level of accuracy and strong attention to detail
• Ability to work independently and as part of a team
• Ability to work under pressure in a fast-paced environment demonstrating flexibility

Please note this role is a 9–12 month fixed-term contract opportunity.