Case Manager

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Case Manager

Darwin House 49

Full-time

Why this role matters

Every day, people in our community face homelessness, isolation, mental health challenges and the weight of complex life experiences. The Salvation Army’s Homelessness Program walks beside them with compassion, dignity and hope. As a Case Manager, you become a steady, grounding presence in someone’s hardest moments. You help them stabilise, reconnect and rebuild a life they can be proud of. This is meaningful work that changes lives and strengthens communities.

About the role

As a Case Manager, you will provide culturally safe, strengths based and trauma informed support to participants engaged in the Homelessness Program. You will work closely with people navigating homelessness, mental health concerns, substance use and social disconnection. You will offer practical support, emotional encouragement and pathways to stability.

You will collaborate with a multidisciplinary team, develop individual case plans and help clients access the services and community connections they need to thrive. This role is relational, hands on and purpose driven.

This permanent full-time position within the Homelessness Program, reporting to the Team Leader. Pay is in accordance with a SCHADS Level 4.

How you will make an impact

• Walk alongside clients as they work toward their goals and support them through challenges
• Complete intake and assessments that build a shared understanding of each person’s strengths, needs and aspirations
• Develop and implement case plans that empower clients to take the lead in their own journey
• Support clients to access health, community, housing and social services
• Advocate for clients with government and non-government agencies
• Maintain accurate, respectful and confidential client records
• Identify risks early and respond with care, professionalism and safety in mind
• Facilitate life skills development and group activities that build confidence and connection
• Build strong and culturally respectful relationships with Aboriginal communities and people from diverse backgrounds
• Contribute to a service environment that is safe, welcoming and grounded in dignity and respect.

What you will bring

• A qualification in Social Work, Mental Health, Welfare, Community Development or similar, or a Certificate IV with strong sector experience
• Experience supporting people facing homelessness, AOD challenges, mental health concerns or involvement with the justice system
• Confidence working with culturally diverse communities including Aboriginal and Torres Strait Islander peoples
• Strong organisational skills and the ability to manage a varied caseload
• Clear and compassionate communication and the ability to build trust quickly
• Resilience, adaptability and a commitment to trauma informed and culturally safe practice

What we offer

• Salary packaging up to $15,900 tax free, plus an additional $2,650 meal and entertainment benefit
• Generous Paid Parental Leave for primary carers and secondary carers
• Purchased Leave Scheme up to eight weeks and five days paid leave per year to experience other TSA programs
• Flexible working arrangements
• Access to the Employee Assistance Program and health and wellness initiatives including Fitness Passport
• Aboriginal and Torres Strait Islander supports such as the Burra Burra Network, Cultural Events, Sorry Business and Ceremonial Leave up to ten days
• Ongoing training and development opportunities that enhance on the job skills and professional growth
• Rewarding and purpose driven careers that create positive and sustainable social impact

How to apply

If you are passionate about walking alongside people as they rebuild their lives and you want your work to create real and lasting change, we would love to hear from you. Please submit your resume and a cover letter outlining your experience and what draws you to this meaningful role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.