Customer Insights Analyst

The chance to join one of the biggest Retail businesses in Australia, sitting in between customer data & decision making, to shape online experience for millions of customers, in this very high impact role.

• 1 day WFH, with super-flexi working hours to suit your schedule
• Working directly alongside the Digital Senior Leadership Team
• High impact, strategic role, joining at a pivotal time of transformation

The Role

This is a super high-impact role, working directly alongside the Digital Senior Leadership team, transforming customer behaviour, into clear, actionable insights that shape online strategies & growth. You'll work across all Digital channels, with a particular focus on CRM & Performance, driving stronger retention and acquisition and acting as the voice of the customer. You'll be a pivotal part of huge eCommerce transformation projects & have heavy influence in the next stage of growth for the online business.

Experience Needed & What You'll be Working on:

• A solid background in Customer Insights, Data Analytics, Business Intelligence or CRM Analytics within eCommerce, Retail or a similar, customer focused industry
• The ability to analyse large-scale customer data across a broad portfolio and varying channels to identify trends, opportunities, and risks
• Build and maintain dashboards, reports, and self-serve tools that keep stakeholders informed and empowered to drive decision-making
• Prior experience in working alongside eCommerce, CRM, IT & Digital teams, with strong stakeholder-management skills
• Develop customer segmentation models and lifetime value analyses to inform targeting and personalisation strategies
• Conduct deep-dive ad hoc analysis to answer complex business questions quickly and clearly
• Advanced experience and hands-on knowledge with SQL, Power BI & CDPs

The Benefits & Why You'll Love this role:

• WFH flexibility, with 1 day WFH & strong flexi-working hours to suit your own schedule, with a stunning central Sydney office location, surrounded by cafes, bars, restaurants & shops
• Reporting directly to the Head of CRM & Head of Digital, with decades of experience in driving stellar online results
• Working within one of the most advanced Digital, CRM & eCommerce teams in the industry
• Market leading parental leave & return to work policies
• Joining a business with all eyes on online & eCommerce investment, at a truly transformational time, with huge projects on the roadmap
• Strong employee benefits offering, including product discounts, allowances & additional leave
• Joining a business culture that's built on a growth mindset - constantly seeking new ways of improving, up-skilling your knowledge & development

Excited? You should be!

If you're interested in this opportunity, please reach out today and apply or send your resume straight to Charlotte - ***email_hidden***