Solutions Delivery Manager

About the role

We’re seeking a Solutions Delivery Manager to play a critical role in coordinating resources, delivering change, and supporting systems delivered through project delivery. The core purpose of this position is to manage the technical delivery of complex projects/programs and system/platform upgrades, ensuring the right delivery structure is in place so MUFG Pension & Market Services Retirement Solutions business can scale efficiently.

You’ll sit at the intersection of project delivery and Technology Operations—bringing clarity to scope, estimates, resourcing, governance, and technical readiness—while helping multi-disciplinary teams deliver quality outcomes on time and within budget.

• Role Type : Permanent
• Location : Parramatta based

What you’ll be doing

Strategic focus (estimation, planning, governance)

• Lead the technical aspects of early estimation/discovery, including resource estimates, planning, and funding inputs across multiple systems and services.
• Partner with disciplinary leads to clearly define scope, deliverables, timelines, resourcing (internal/external), and costs, and track delivery against agreed budgets.
• Support resourcing models within the PMO to ensure they are current and accurate, enabling forecasting of demand peaks/troughs (including predicted resource shortfalls).
• Work with the Architecture Team to ensure solutions align to agreed architectural standards and strategic direction before release to Production.
Ensure change and estimation activities adopt fit-for-purpose methodology, tooling, and governance—Agile preferred but not mandated.

Operational management (delivery, execution, issue management)

• Coordinate technical resources to ensure change and remediation work is delivered on time, with quality, and within budget
• Provide Project Managers and Change stakeholders with a dedicated point of contact into Technology Operations.
• Ensure Technology Operations teams have clearly articulated work items/tasks scheduled at the right time to support successful delivery.
• Coordinate workload throughout iterations (where Agile is used) to meet commitments and manage the impact of unplanned work.
• Proactively manage issues and blockers to maintain velocity and momentum toward milestones.
• Identify early warning signs and respond decisively to delivery challenges.
Ensure solutions are appropriately signed off and documented as part of the deliverable process.

People leadership (collaboration and culture)

• Collaborate with other Solutions Delivery Managers across Technology Operations to stay across the broader delivery portfolio—sharing knowledge and gaining support where needed.
Encourage a culture of innovation focused on adding value, creating space for people to think creatively.

Governance & risk (visibility and stakeholder management)

• Provide regular updates to the Sr. Manager, Delivery Enablement, clearly articulating progress, risks, issues, and concerns so they can be escalated or addressed.
Ensure timely stakeholder communications at key points and contribute to project status updates.

What we’re looking for

Essential experience

• 5–10 years’ experience in an information systems operations environment (systems analysis or development).
• Demonstrated delivery experience across multi-disciplinary teams (software, COTS, and ideally Azure Cloud).
• Strong technology background with experience delivering changes related to software/COTS deliverables.
• Proven project management capability, including planning, resource management, and estimation for business cases. Advanced knowledge of the software development lifecycle (SDLC) and delivery governance.
• Strong stakeholder management—able to influence and provide clear, confident updates to senior Business and Technology stakeholders.
• Ability to balance multiple priorities and work effectively in ambiguity.
• Strong written and verbal communication skills.

Desirable experience

• Experience using Agile delivery tools (e.g., Azure DevOps, JIRA or similar) and matrix-managing multi-disciplinary teams.
• Understanding of CI/CD enablement and modern ALM/SDLC tooling (e.g., Azure DevOps, JIRA, GitHub).
• Financial services and/or Superannuation experience.

Personal attributes that set you up for success

• Customer-focused and outcomes-driven.
• Encourages innovation and continuous improvement.
• Leads with energy, brings people along, and supports performance under pressure.
• Builds strong networks to achieve shared goals.
• Analytical, structured, and decisive when navigating delivery challenges.

Qualifications

• Bachelor’s degree (or higher) in Computer Science, Computer Engineering, Management Information Systems, and/or equivalent experience.
• Cloud fundamentals or advanced cloud/data certification (Azure preferred).
Agile Scrum Master or PMBOK certification

Some of our Employment Benefits

• Flexible and Hybrid Working – enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
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Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening including police and employment history checks prior to commencement of employment

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our Corporate Centre Technology Services & Information Security function manages our IT infrastructure, technology operations, and information security. It oversees IT system development, maintenance, and security to ensure smooth technology operations support our daily activities.

We implement strong cybersecurity measures to protect sensitive data and manage service delivery through effective IT service management practices. By supporting global operations, we ensure our technological infrastructure is secure, efficient, and aligned with business needs.

MUFG Pension & Market Services is continuing to build a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values. We work collaboratively, supporting and valuing the talents and perspectives of our people, and promoting a flexible work environment where their wellbeing is prioritized. We believe diversity drives better client outcomes, improvement, and growth.

Join us on the MUFG Pension & Market Services journey to achieve our full potential. We treat everyone fairly and equitably, regardless of diverse characteristics. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.