IT Outsourcing Lead

IT Outsourcing Lead

Permanent, Full-Time | Melbourne or Sydney

We have an exciting opportunity for an IT Outsourcing Lead to join the Heartland Bank Australia team based in Melbourne or Sydney, Australia.

Is this your next role?

You will play a key role in strengthening and maturing Heartland Bank’s technology outsourcing and vendor governance framework. Working closely with Technology, Risk and the broader business, you will oversee outsourced service provider performance, ensure compliance with regulatory requirements, and provide trusted advice to ensure our vendors, contracts and processes remain effective, resilient and aligned to our risk appetite.

You will always act ethically and with integrity, ensuring your work aligns with Heartland’s Values and delivers positive customer outcomes.

Does this sound like you?

You are proactive and someone who thrives in a complex, fast‑paced environment. You are comfortable managing competing priorities, engaging with senior stakeholders, and taking ownership of vendor and outsourcing challenges through to resolution. You bring a structured, risk-aware mindset while delivering practical and effective solutions.

Key responsibilities

• IT outsourcing governance and CPS 230 compliance

• Vendor relationship management, including performance reviews against SLAs and KPIs

• Contract management, renewals and commercial negotiations

• Maintenance of the IT outsourcing register and risk assessments (including exit planning)

• Technology outsourcing risk and resilience, including incident and disruption response

• Stakeholder engagement across Technology, Risk, Legal and Finance

• Reporting, documentation and continuous improvement of outsourcing practices

You’re a pro with

• IT vendor management, outsourcing governance or technology procurement in a regulated environment

• Managing complex vendor relationships, including escalations and performance management

• Contract management, including drafting, reviewing and negotiating technology service agreements

• Understanding and applying APRA CPS 230 (and CPS 234) requirements

• Working independently while collaborating effectively across teams

• Influencing stakeholders and driving outcomes in a complex environment

Ideally, you will also bring experience with

• Financial services or other highly regulated environments

• Managing third‑party risk and operational resilience requirements

• Supporting large-scale technology or transformation programs

• Developing and uplifting frameworks, policies and governance processes

Qualifications/Certifications

• Tertiary qualification in Information Technology, Business, Law or a related discipline

• Relevant experience in IT outsourcing, vendor management or technology risk

A bit about us and what we do

At Heartland Bank Australia, we focus on providing Australians with specialist banking products that are the best or only of their kind. We do this digitally so our customers can spend more time on the things that matter most – instead of waiting in a queue to speak with someone at a bank.

We’re well-established in Australia and have been serving Australians since 1971. We’re the leading provider of reverse mortgages and of specialist livestock finance. We’re part of the Heartland Group, with more than 145 years of experience in financial services and listed on the NZX/ASX (HGH).

Can you see yourself here?

Our values define who we are. We’re always evolving, we work together as one team and have big ambition. We offer real opportunities for learning and career development, and you can get involved in driving change through our internal groups including wellbeing, sustainability and inclusion networks.

Our perks include flexible working, regular team events, flu vaccinations and more.

Diversity & inclusion

At Heartland, we celebrate the many characteristics that make us different and are committed to creating an inclusive workplace where our people feel they can be themselves. We strongly encourage applications from all backgrounds.

Let us know if you need support throughout the process, including adjustments for interviews.

Keen to learn more?

To learn more about Heartland, check out our website or follow us on LinkedIn.

Please note you must be eligible to work in Australia.