Delivery Director and Services Operations Lead

Temenos

ABOUT TEMENOS

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

VALUES

Care about transforming the Banking landscape.

Commit to being part of an exciting culture and product evolving within the financial industry.

Collaborate effectively and proactively with teams within or outside Temenos.

Challenge yourself to be ambitious and achieve your individual as well as the company targets.

THE ROLE

The role of Delivery Director (PAC) and Services Operations Lead (APAC) is to drive the establishment and ongoing management of an APAC-wide services operations function while overseeing and acting as escalation point for delivery of projects in the PAC region. The role will oversee two functions – a group of PAC project managers and a regional operations team.

OPPORTUNITIES

Establish and manage an operations function to drive process design, implementation and adherence that contribute to the management of the APAC services business
Work with global teams and owners to establish an operations function that compliments existing Temenos functions, while improving the operational management and focus within the APAC region
Liase with APAC counterparts in the Consulting and Support teams to design and implement processes that streamline the engagement with other areas of the regional business
Oversee the delivery of projects in the PAC region to ensure delivery against time and budget, with appropriate project controls for financial and risk management
Continuously review and implement HR related decisions to ensure team capacity and skills are aligned with the forecasted projects and strategic direction of the APAC services business
Ensure a strong financial management and commercial view of the operations and PAC project management team to meet budget commitments
Identify and implement strategic and tactical opportunities to continually improve ways of working and delivery outcomes across the Services business
Act as an escalation point for PACS projects to guide and mentor Project Managers through management of issues and risks pertaining to their projects
Support ongoing training and career development of the project management and operations teams
Develop key customer relationships within the PAC region
Act as a senior management representative to the broader Temenos team based in the PAC region, primarily based in the Sydney regional head office

SKILLS

Minimum 5 years of experience with banking, implementation and management of delivery-based operations and program management across a portfolio of projects.
Rich experience in one or more areas of banking, preferable retail banking and end-to-end offering.
You are a positive and committed self-starter, structured, goal-oriented and possess a solid commercial understanding.
You have a good sense of ownership and come across as a likeable and trustworthy professional able to build trusted relationships with customers.
You are a strong team player and embraces dynamic and rapidly changing environment.
You exhibit the qualities of a trusted leader able to drive team culture within direct reports and across the broader business as part of the PAC leadership team.

SOME OF OUR BENEFITS include

Maternity leave : Transition back with 3 days per week in the first month and 4 days per week in the second month
Civil Partnership : 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
Family care : 4 weeks of paid family care leave
Recharge days : 4 days per year to use when you need to physically or mentally needed to recharge
Study leaves : 2 weeks of paid leave each year for study or personal development

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