Claims Manager/Senior Claims Manager

Your new company

This purpose‑led organisation operates at scale within the Australian financial services sector and is recognised for its focus on long‑term member outcomes. Over the past year, the company has invested heavily in modernising its claims function, introducing new structures, specialist support roles, and improved systems to drive consistency, quality, and transparency.

With continued growth and internal movement, the organisation is expanding its permanent claims capability and bringing in experienced professionals to support the next phase of maturity.

Your new role

As a Claims Manager or Senior Claims Manager, you will be responsible for managing a portfolio of life insurance claims, predominantly Income Protection, with some TPD exposure.

This is a hands‑on claims role, not a leadership or people management position. You will manage claims end‑to‑end, focusing on benefit management, return‑to‑work outcomes, and clear, defensible decision‑making.

Your responsibilities will include:

• Managing a portfolio of IP and TPD claims (average 50 claims)
• Assessing entitlement through medical, vocational, and contractual evidence
• Managing ongoing benefit payments and pending claims
• Engaging with members, employers, and medical providers
• Making clear, timely, and well‑reasoned claim decisions
• Handling more complex matters and technical queries (senior level)
• Contributing to consistent, high‑quality customer outcomes

Senior roles operate with greater autonomy and act as a technical reference point

What you'll need to succeed

Claims Manager

• At least 12 months recent experience managing life insurance claims
• Exposure to Income Protection and/or TPD claims
• Strong understanding of benefit management and pending claims

Senior Claims Manager

• At least 2 years recent experience in IP and TPD
• Strong knowledge of insurance contracts and complex decision‑making
• Ability to manage technical issues independently

For both:

• Strong communication and stakeholder engagement skills
• Ability to manage workload in a performance‑focused environment
• Genuine interest in supporting members through complex circumstances

What you'll get in return

• Competitive base salary aligned to experience
• 14% superannuation
• Additional wellbeing leave (equivalent to an extra week per year)
• Hybrid working in Sydney or Brisbane (typically 1–2 days per week in office)
• Clear internal career pathways into: senior technical roles, quality / risk, training or leadership & coaching functions

What you need to do now

If you are interested in this role and feel you have the necessary skills and experience to succeed, click ‘Apply Now’. Alternatively, contact Joshua Sterling at ***email_hidden*** for more information.