Administration Officer, Specialist Clinics

Reference Number:53778:Administration Officer, Specialist Clinics

Employment Type:Multi

Location:Northern Health (All Campuses)

About Northern Health

As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none.

Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state. With a booming, culturally rich and diverse community, and less than an hour’s drive from the CBD (still within the bounds of Myki and ride-sharing), Melbourne’s North is fast becoming the place to be.

Northern Health are seeking applications from motivated and suitably experienced Administration Officer to join the Outpatient Services team.

Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne’s rapidly growing outer north.

Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn and Mernda Community Hospitals Centres and Kilmore District Hospital. In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park, Mernda and Coburg.

About the Role

Make a real impact in a fast‑paced, patient‑focused environment. Northern Health is seeking an organised and adaptable Administration Officer to support our outpatient clinics across multiple campuses.

We’re seeking an adaptable and multi‑skilled Administration Officer to provide high‑quality patient reception, telephone support and administrative services across Northern Health campuses.

This role is central to ensuring smooth, safe and efficient outpatient operations.

You will play a key role in delivering high‑quality patient reception and telephone support across Northern Health campuses.

In this role you will manage patient registrations, referral coordination, appointment scheduling, and the distribution of clinical correspondence.

You will maintain accurate records, supporting patients and caregivers with information needs, and ensuring smooth clinic operations by working closely with internal teams and external providers.

In this position you will also support telehealth services, rotates across business‑hour shifts ( 8:00am – 5:30pm, Monday to Friday), and requires strong adaptability, multitasking ability, and confidence using multiple digital systems.

To be successful in this role you will have:

• Exceptional Customer Service Skills – Communicate clearly and professionally, support clients with confidence, and consistently deliver a positive and welcoming experience.
• Reliability & Punctuality – Dependable, organised, and committed to meeting deadlines and maintaining consistent attendance.
• Flexibility & Willingness to Work Across Multiple Sites – Adaptable and open to working across different locations, embracing variety within the role.
• Strong Problem-Solving Skills & Attention to Detail – Able to think proactively, troubleshoot effectively, and maintain a high standard of accuracy in all tasks.
• Initiative & Ability to Work Autonomously – Self-motivated and proactive, with the ability to take ownership of responsibilities and manage workloads independently.

Why join our Team

• Monday to Friday business hours only — no weekend work or public holidays.
• Clear opportunities for career growth and progression within the Outpatient Department.
• Monthly team catch-ups that include all staff, including casual team members.
• A genuinely inclusive environment where everyone feels welcomed, respected, and encouraged to contribute.
• Staff are encouraged to provide feedback and contribute ideas for continuous process improvement.
• Strong team culture and morale — you’ll be joining a supportive team that enjoys working together and takes pride in maintaining a positive workplace. Open communication is encouraged through regular touchpoints and monthly team meetings that keep everyone connected and aligned.
• A strong focus on staff wellbeing, including access to a confidential Employee Assistance Program (EAP) and ongoing support for the emotional, mental, and physical wellbeing of our team.

Next Steps . . .

If you’re passionate about supporting patients and thrive in a dynamic healthcare setting, we’d love to hear from you.

If this opportunity sounds like the next step in your career, then we would love to hear from you. Please click on the 'Apply' button and follow the prompts.

For further details, please refer to the Position Description. Alternatively, you can contact Team Leader - ***email_hidden***

Application close Wednesday 24 June 2026.

Why work at the Northern Health?

NH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award-winning Health and wellbeing program and financial benefits.

• Health and Wellbeing programs, including our new ‘Thrive’ program
• Flexibility in the workplace and extra leave options and support
• An inclusive and culturally safe space
• Access to salary packaging & EAP
• Comprehensive Library services for learning, research, clinical decision-making, leisure and wellbeing (onsite and online)

Work with us! Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.