Contracts Manager (Commercial Cleaning)

Full-Time Contracts Manager

EcoShine Commercial Cleaning Services is a rapidly growing, ISO 9001-accredited commercial cleaning company seeking an experienced and motivated Full-Time Account Manager & Sales Representative to join our team.

This is an exciting opportunity for a driven individual who enjoys building client relationships, developing new business opportunities, and contributing to the growth of a successful company committed to quality, compliance, and customer satisfaction.

To learn more about our company, visit www.ecoshine.au

About the Role

As a key member of our team, you will be responsible for managing existing client accounts, generating new business opportunities, maintaining compliance systems, and supporting operational excellence across our client sites.

Key Responsibilities

Conduct regular client site visits, inspections, and quality audits.

Develop and maintain strong relationships with existing clients.

Address client concerns and ensure high levels of customer satisfaction.

Identify and secure new commercial cleaning opportunities.

Prepare and present quotations, proposals, and service agreements.

Assist in the preparation and submission of cleaning tenders.

Manage and maintain ISO compliance documentation and quality management records.

Ensure company policies, procedures, and compliance requirements are adhered to across all sites.

Attend client sites with new employees on their first day to provide induction, supervision, and training.

Monitor cleaning standards and ensure services are delivered in accordance with company expectations and client requirements.

Work closely with operations management to ensure service excellence.

Maintain accurate records of client interactions, inspections, and sales activities.

About You

To be successful in this role, you will possess:

Previous experience in account management, sales, business development, operations management, or a similar role.

Strong communication, leadership, and relationship-building skills.

The ability to train, mentor, and support staff in the field.

Excellent organisational and time-management skills.

Strong attention to detail and a commitment to quality and compliance.

Assist in the preparation and submission of cleaning tenders would be highly regarded.

Experience with ISO systems, quality management, or compliance documentation would be highly regarded.

Proficiency in Microsoft Office and general computer applications.

The ability to work independently and manage multiple priorities.

A current Australian driver's licence.

Preferred Experience

Experience within the commercial cleaning, facilities management, or service industry.

Knowledge of cleaning tender preparation and submission processes.

Understanding of government, education, industrial, and commercial cleaning contracts.

Experience conducting site inspections, quality audits, and client meetings.

What We Offer

Full-time permanent position.

Competitive salary package plus performance incentives.

Fully maintained company vehicle provided.

Mobile phone and laptop provided.

Supportive and professional team environment.

Opportunities for career growth and advancement.

The opportunity to play a key role in the continued growth and success of an ISO 9001-accredited company with a strong reputation for quality and service delivery.

If you are passionate about customer service, business development, operational excellence, and helping maintain high cleaning standards across a diverse client portfolio, we would love to hear from you.

Please submit your resume and a cover letter outlining your experience and suitability for the position.

Employer: EcoShine Commercial Cleaning Services

Website: www.ecoshine.au

Emai - ***email_hidden***

Location: Melbourne, VIC

Work Type: Full Time

Applications: Open Now

Only shortlisted applicants will be contacted.