Customer Service Representative

Customer Service Representaive / Sales Support

Location: Sydney NSW

Salary: $75,000 - $85,000 + Super

The Company

We are excited to be partnering with a well established and highly respected leader within the industrial manufacturing sector. With over 30 years of success, this organisation has built a reputation for delivering outstanding products and service, underpinned by strong values of trust, integrity, and customer commitment.

The company also offers a modern and beautifully designed office environment, creating a welcoming and comfortable workplace for its team. Employees enjoy access to excellent amenities, including a high quality coffee machine and a popular café conveniently located next door adding to the overall positive day to day experience.

Due to continued growth, they are seeking an experienced Customer Service Representative to join their Sydney-based team.

This is a fantastic opportunity to join a stable and thriving business where your contribution is genuinely valued. You'll become part of a supportive and collaborative team culture, working in a dynamic environment where no two days are the same.

If you're passionate about providing exceptional customer experiences, enjoy building strong relationships, and thrive in a fast-paced setting, this role offers the perfect platform to further develop your career.

In return, you'll enjoy the security of working for an industry leader, the support of an experienced team, and the opportunity to make a real impact on both customer satisfaction and business success.

The Role

Reporting to the Operations Manager, you will play a key role in supporting customer service operations across Australia and New Zealand. This position combines customer service, order processing, administration, logistics support, and internal stakeholder coordination.

You will be responsible for managing customer enquiries, processing orders, coordinating deliveries, maintaining system accuracy, and supporting a range of business functions to ensure a seamless customer experience.

This role would suit someone who enjoys being the central point of contact, has strong attention to detail, and can effectively manage multiple priorities.

Key Responsibilities

• Process customer purchase orders using SAP and internal systems
• Respond to customer enquiries via phone and email in a timely and professional manner
• Coordinate freight bookings and provide delivery updates to customers
• Manage backorders and maintain proactive customer communication
• Support production order administration and stock transfer activities
• Prepare export documentation and assist with logistics coordination
• Provide proof of delivery, packing lists, and other customer documentation
• Maintain accurate customer, product, and order information within SAP
• Liaise with Sales, Logistics, Finance, and Operations teams to ensure seamless service delivery
• Assist with general office administration and business support tasks
• Contribute to process improvement initiatives and system enhancement projects

About You

• Previous experience in Customer Service, Sales Support, Order Processing, or Office Administration
• Strong customer service skills with a passion for delivering exceptional customer experiences
• Excellent organisational and time management skills with the ability to prioritise competing demands
• High level of attention to detail and accuracy
• Strong written and verbal communication skills
• Positive, proactive, and solutions-focused mindset
• Ability to build strong relationships and collaborate across multiple departments
• Intermediate to advanced Microsoft Excel skills
• Experience using ERP systems, ideally SAP, is highly regarded
• Experience within manufacturing, industrial, logistics, distribution, or FMCG environments is advantageous

What's on offer

• Immediate start available
• Free on-site parking
• Stable, long term career opportunity with a market leading business
• Supportive and collaborative team environment
• Join a well established organisation with a strong reputation and loyal customer base
• Varied and diverse role with exposure to multiple areas of the business
• Ongoing professional development and career growth opportunities
• Opportunity to make a meaningful impact within a growing and successful organisation

If you are an organised and customer focused professional looking to join a respected industry leader, we would love to hear from you.

For a confidential discussion, please contact:

Senior Consultant: Dalia Chamaa

02 9891 7404

***email_hidden***

www.elementsrecruitment.com.au

At our agency, we are committed to connecting people with the right opportunities and helping businesses grow through exceptional talent. We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process if required.