M365 Engineer

M365 Support Engineer - NV1 Clearance

What's in it for you?

• Work within a large federal government environment supporting modern Microsoft 365 technologies.
• Exposure to enterprise-scale M365 platforms including Entra ID, Teams, SharePoint, and Intune.
• Opportunity to develop advanced SaaS, cloud, and security skills within a high-impact ICT support team.
• Collaborative hybrid team environment with strong technical capability and ongoing learning opportunities. Role We are seeking an experienced M365 Support Engineer to support a federal government organisation in the administration, support, and continuous improvement of Microsoft 365 services. The role involves supporting end users and business units across a wide range of M365 platforms including Exchange Online, SharePoint, Teams, Intune, and Entra ID, while contributing to service reliability, incident resolution, and platform enhancement activities. Employment Type and Duration: Open for both Contract and Permanent Work Model: Hybrid Location: Reid, Canberra Key Responsibilities
• Provide Level 3 support for Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Intune.
• Manage and resolve incidents and service requests across enterprise M365 environments.
• Support identity and access management using Entra ID, Conditional Access, and Microsoft security controls.
• Administer and support Microsoft security and compliance tools including Microsoft Purview, Information Protection, and DLP.
• Support endpoint management and application deployment using Intune, MECM, and Windows 365 (W365) environments.
• Assist with application packaging and deployment (Win32, native, and virtual applications).
• Perform troubleshooting, root cause analysis, and escalation support across M365 platforms.
• Develop and maintain documentation, knowledge base articles, and support procedures.
• Collaborate with hybrid and multi-location teams to deliver consistent service outcomes.
• Participate in on-call roster during shutdown or critical support periods if required. Required Skills & Experience
• 2+ years' experience supporting Microsoft 365 technologies including Entra ID, SharePoint, Teams, Exchange Online, and Intune.
• Experience working in managed ICT services, service providers, or enterprise ICT support environments.
• Experience providing desktop or endpoint support in large enterprise environments.
• Working knowledge of Microsoft security, compliance, governance, and identity services.
• Experience with MECM / SCCM and Windows 365 (W365) environments highly regarded.
• Exposure to application packaging (Win32, native, or virtual applications).
• Some experience with PowerShell scripting or automation.
• Strong troubleshooting, incident management, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to support end users and stakeholders effectively. Qualifications & Clearance
• Must be an Australian Citizen.
• Minimum NV1 AGSVA Security Clearance required.
• Experience working within Defence or large government environments highly regarded.
• Relevant IT qualifications or equivalent industry experience. Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Isha Khanna at ***email_hidden*** Privacy Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the "apply for this job" button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly. "Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds"