Customer Service Officer

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

• Free standard OnePass membership

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role

We are looking for a Customer Service Officer to join our WA team based at our Rivervale Store Support Centre on a 6-month contract.

This role operates Monday to Friday and reports directly to the Workflow Coordinator in your state’s support office. As a CSO within the Customer Support Team, you’ll work onsite three days a week, with the flexibility to work from home for the remaining two days. A work laptop will be provided to support both onsite and remote working.

As a trusted partner, you’ll generate sales from warm leads provided by our Frame & Truss team and deliver timely, accurate quotes to support our account management teams. You’ll provide exceptional customer service and product advice, ensuring accurate order entry, pricing, and information at every touchpoint.

Working within our CRM system, you’ll help keep interactions streamlined and efficient. With a continuous improvement mindset, you’ll listen to and act on customer feedback to strengthen relationships and drive retention. Join a team that’s empowered to deliver great outcomes and have a red-hot go!

What’s involved

• Processing purchase orders for our customers
• Providing accurate and timely quotes
• Managing incoming and outgoing communications (phone and email)
• Assisting with inventory checks
• Acting as a conduit between customer service teams and order fulfilment sites
• Building strong relationships with internal stakeholders
• Supporting accurate order processing for account management teams
• Working within CRM systems to ensure all customer interactions are captured in one place
• Listening to and acting on customer feedback to improve the overall customer experience

Who we’re looking for

As a Customer Service Officer, you’ll be a motivated individual with a passion for delivering a great customer experience. You’ll bring previous experience working with COS (or similar systems), along with strong communication and problem-solving skills.

You’re someone who can juggle multiple priorities, manage your time effectively, and consistently deliver against KPIs while exceeding customer expectations.

You’ll need

• Previous experience in a customer service, sales support or order processing role
• Confidence working with systems such as COS, CRM platforms or similar
• Strong written and verbal communication skills, with the ability to build rapport with customers and internal stakeholders
• Demonstrated ability to manage multiple tasks and competing priorities with accuracy
• A customer-first mindset with a focus on delivering timely and high-quality outcome
• High attention to detail, particularly when managing orders, pricing and customer information
• A proactive approach and willingness to learn
A genuine desire to contribute to a positive team culture

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at ***email_hidden*** .

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.